Code: 101
Description:Exposure lamp error
The peak white level is less than 64/255 digits (8 bits) when scanning the shading plate.
Causes:• Exposure lamp defective • Lamp stabilizer defective • Exposure lamp connector defective • Standard white plate dirty • Scanner mirror or scanner lens out of position or dirty
Remedy:1. Check and clean the scanner mirror(s) and scanner lens. 2. Check and clean the shading plate. 3. Replace the exposure lamp. 4. Replace the LED relay board. 5. Replace the scanner mirror(s) or scanner lens.
Code: 120
Description:Scanner home position error 1
The scanner home position sensor does not detect the “OFF” condition during operation.
Causes:• Scanner motor driver defective • Scanner motor defective • Harness between SIO board and scanner motor disconnected • Scanner HP sensor defective • Harness between SIO and HP sensor disconnected
Remedy:1. Check the cable connection between the SIO board and scanner motor. 2. Check the cable connection between the SIO and HP sensor. 3. Replace the scanner motor. 4. Replace the HP sensor.
Code: 121
Description:Scanner home position error 2
The scanner home position sensor does not detect the “ON” condition during operation.
Causes:• Scanner motor driver defective • Scanner motor defective • Harness between SIO board and scanner motor disconnected • Scanner HP sensor defective • Harness between SIO and HP sensor disconnected
Remedy:1. Check the cable connection between the SIO board and scanner motor. 2. Check the cable connection between the SIO and HP sensor. 3. Replace the scanner motor. 4. Replace the HP sensor.
Code: 141
Description:Black level detection error The black level cannot be adjusted within the target value during the zero clamp.
Causes:• Harness disconnected • Defective SBU
Remedy:1. Check the cable connection 2. Replace the SBU.
Code: 142
Description:White level detection error
The white level cannot be adjusted within the target during auto gain control.
Causes:• Dirty exposure glass or optics section • SBU board defective • Exposure lamp defective • Lamp stabilizer defective • Scanner motor defective
Remedy:1. Clean the exposure glass, white plate, mirrors, and lens. 2. Check if the exposure lamp is lit during initialization. 3. Check the harness connection between SBU and IPU. 4. Replace the exposure lamp. 5. Replace the scanner motor. 6. Replace the SBU board.
Code: 144
Description:SBU communication error
The SBU connection cannot be detected at power on or recovery from the energy save mode.
Causes:• Defective SBU • Defective harness • Defective detection port on the BICU
Remedy:1. Replace the harness. 2. Replace the SBU. 3. Replace the BCU.
Code: 161-001
Description:
The error result of self-diagnostic by the ASIC on the BICU is detected.
Causes:• Defective BICU • Defective connection between BICU and SBU
Remedy:1. Check the connection between IPU and SBU. 2. Replace the IPU.
Code: 161-002
Description:IPU error
Detected an error during an access to the Ri.
Causes:• Defective BICU board
Remedy:Replace the IPU board.
Code: 165
Description:Copy Data Security Unit error
• The copy data security board is not detected when the copy data security function is set «ON» with the initial setting. • A device check error occurs when the copy data security function is set «ON» with the initial setting.
Causes:• Incorrect installation of the copy data security board • Defective copy data security board
Remedy:1. Reinstall the copy data security board. 2. Replace the copy data security board.
Code: 195
Description:Serial Number Mismatch
• Serial number stored in the memory does not have the correct code.
Causes:• NVRAM defective • BICU replaced without original NVRAM
Remedy:1. Check the serial number with SP5-811-002. 2. If the stored serial number is incorrect, contact your supervisor.
Code: 202
Description:Polygon motor error 1: ON timeout
The polygon mirror motor does not reach the targeted operating speed within the specified time after turning on or changing speed
Causes:• Defective or disconnected harness to polygon motor driver board • Defective polygon motor driver board • Defective polygon motor.
Remedy:1. Replace the polygon motor. 2. Replace the laser optics housing unit. 3. Replace the harness. 4. Replace the IPU.
Code: 203
Description:Polygon motor error 2: OFF timeout
The polygon mirror motor does leave the READY status within 3 seconds after the polygon motor switches off.
Causes:• Disconnected or defective harness to polygon motor driver board • Defective polygon motor driver board • Defective polygon motor
Remedy:1. Check or replace the harness. 2. Replace the polygon motor. 3. Replace the IPU.
Code: 204
Description:Polygon motor error 3: XSCRDY signal error
The SCRDY_N signal goes HIGH (inactive) while the laser diode is firing.
Causes:• Disconnected or defective harness to polygon motor driver board • Defective polygon motor • Defective polygon motor driver board
Remedy:1. Check or replace the harness. 2. Replace the polygon motor. 3. Replace the IPU.
Code: 210-01
Description:Laser synchronizing detection error: end position [K]
The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for one second after the LDB unit turned on when detecting the main scan magnification.
Causes:• Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective IPU
Remedy:1. Check the connectors. 2. Replace the harness of the LD board. 3. Replace the laser optics housing unit. 4. Replace the IPU.
Code: 210-02
Description:Laser synchronizing detection error: end position [C]
The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for one second after the LDB unit turned on when detecting the main scan magnification.
Causes:• Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective IPU
Remedy:1. Check the connectors. 2. Replace the harness of the LD board. 3. Replace the laser optics housing unit. 4. Replace the IPU.
Code: 210-03
Description:Laser synchronizing detection error: end position [M]
The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for one second after the LDB unit turned on when detecting the main scan magnification.
Causes:• Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective IPU
Remedy:1. Check the connectors. 2. Replace the harness of the LD board. 3. Replace the laser optics housing unit. 4. Replace the IPU.
Code: 210-04
Description:Laser synchronizing detection error: end position [Y]
The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for one second after the LDB unit turned on when detecting the main scan magnification.
Causes:• Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective IPU
Remedy:1. Check the connectors. 2. Replace the harness of the LD board. 3. Replace the laser optics housing unit. 4. Replace the IPU.
Code: 220-01
Description:Laser synchronizing detection error: start position [K]: LD1
The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally.
Causes:• Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective IPU
Remedy:1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the IPU.
Code: 220-02
Description:Laser synchronizing detection error: start position [C]: LD1
The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally.
Causes:• Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective IPU
Remedy:1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the IPU.
Code: 220-03
Description:Laser synchronizing detection error: start position [C]: LD1
The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally.
Causes:• Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective IPU
Remedy:1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the IPU.
Code: 220-04
Description:Laser synchronizing detection error: start position [Y]: LD1
The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally.
Causes:• Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective IPU
Remedy:1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the IPU.
Code: 230-01
Description:FGATE ON error: K
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y].
Causes:• Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
Remedy:1. Check the connection between the controller board and the IPU. 2. Replace the IPU. 3. Replace the controller board.
Code: 230-02
Description:FGATE ON error: C
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y].
Causes:• Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
Remedy:1. Check the connection between the controller board and the IPU. 2. Replace the IPU. 3. Replace the controller board.
Code: 230-03
Description:FGATE ON error: M
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y].
Causes:• Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
Remedy:1. Check the connection between the controller board and the IPU. 2. Replace the IPU. 3. Replace the controller board.
Code: 230-04
Description:FGATE ON error: Y
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y].
Causes:• Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
Remedy:1. Check the connection between the controller board and the IPU. 2. Replace the IPU. 3. Replace the controller board.
Code: 231-01
Description:FGATE OFF error: K
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. • The PFGATE ON signal still asserts when the next job starts.
Causes:• Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
Remedy:1. Check the connection between the controller board and the IPU. 2. Replace the IPU. 3. Replace the controller board.
Code: 231-02
Description:FGATE OFF error: C
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. • The PFGATE ON signal still asserts when the next job starts.
Causes:• Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
Remedy:1. Check the connection between the controller board and the IPU. 2. Replace the IPU. 3. Replace the controller board.
Code: 231-03
Description:FGATE OFF error: M
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. • The PFGATE ON signal still asserts when the next job starts.
Causes:• Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
Remedy:1. Check the connection between the controller board and the IPU. 2. Replace the IPU. 3. Replace the controller board.
Code: 231-04
Description:FGATE OFF error: Y
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. • The PFGATE ON signal still asserts when the next job starts.
Causes:• Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
Remedy:1. Check the connection between the controller board and the IPU. 2. Replace the IPU. 3. Replace the controller board.
Code: 240-01
Description:LD error: K
The IPU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization.
Causes:• Worn-out LD • Disconnected or broken harness of the LD
Remedy:1. Replace the harness of the LD. 2. Replace the laser optics housing unit. 3. Replace the IPU.
Code: 240-02
Description:LD error: C
The IPU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization.
Causes:• Worn-out LD • Disconnected or broken harness of the LD
Remedy:1. Replace the harness of the LD. 2. Replace the laser optics housing unit. 3. Replace the IPU.
Code: 240-03
Description:LD error: M
The IPU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization.
Causes:• Worn-out LD • Disconnected or broken harness of the LD
Remedy:1. Replace the harness of the LD. 2. Replace the laser optics housing unit. 3. Replace the IPU.
Code: 240-04
Description:LD error: Y
The IPU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization.
Causes:• Worn-out LD • Disconnected or broken harness of the LD
Remedy:1. Replace the harness of the LD. 2. Replace the laser optics housing unit. 3. Replace the IPU.
Code: 270
Description:GAVD communication error
The 12C bus device ID is not identified during initialization. A device-status error occurs during 12C bus communication. The 12C bus communication is not established due to an error other than a buffer shortage.
Causes:• Loose connection • Defective GAVD • Defective BCU • Defective controller board
Remedy:1. Turn the power switch off and on. 2. Check the cable connection. 3. Replace the laser optics-housing unit. 4. Replace the BCU.
Code: 285
Description:Line position adjustment (MUSIC) error
Line position adjustment fails four consecutive times.
Causes:• Pattern sampling error ( insufficient image density ) • Defective ID sensors for the line position adjustment • Defective image transfer belt unit • Defective PCDU(s) • Defective laser optics housing unit
Remedy:1. Check and reinstall the image transfer belt unit and PCDUs. 2. Check if each toner bottle has enough toner. 3. Replace the ID sensor. 4. Replace the image transfer belt unit. 5. Replace the PCDU(s). 6. Replace the laser optics housing unit.
Code: 312-01
Description:Charge P.P. output error: K
The feedback voltage of the charge AC for each color is 0.3 V or less for 0.2 seconds after the charge AC has been turned on.
Causes:• Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
Remedy:1. Check or replace the harnesses of the HVPS. 2. Reinstall or replace the PCDU. 3. Replace the HVPS.
Code: 312-02
Description:Charge P.P. output error: C
The feedback voltage of the charge AC for each color is 0.3 V or less for 0.2 seconds after the charge AC has been turned on.
Causes:• Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
Remedy:1. Check or replace the harnesses of the HVPS. 2. Reinstall or replace the PCDU. 3. Replace the HVPS.
Code: 312-03
Description:Charge P.P. output error: M
The feedback voltage of the charge AC for each color is 0.3 V or less for 0.2 seconds after the charge AC has been turned on.
Causes:• Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
Remedy:1. Check or replace the harnesses of the HVPS. 2. Reinstall or replace the PCDU. 3. Replace the HVPS.
Code: 312-04
Description:Charge P.P. output error: Y
The feedback voltage of the charge AC for each color is 0.3 V or less for 0.2 seconds after the charge AC has been turned on.
Causes:• Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
Remedy:1. Check or replace the harnesses of the HVPS. 2. Reinstall or replace the PCDU. 3. Replace the HVPS.
Code: 360-01
Description:TD sensor adjustment error: K
During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2.5V) +- 0.2V
Causes:• Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
Remedy:1. Remove the heat seal from each PCDU. 2. Replace the defective PCDU.
Code: 360-02
Description:TD sensor adjustment error: C
During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2.5V) +- 0.2V
Causes:• Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
Remedy:1. Remove the heat seal from each PCDU. 2. Replace the defective PCDU.
Code: 360-03
Description:TD sensor adjustment error: M
During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2.5V) +- 0.2V
Causes:• Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
Remedy:1. Remove the heat seal from each PCDU. 2. Replace the defective PCDU.
Code: 360-04
Description:TD sensor adjustment error: Y
During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2.5V) +- 0.2V
Causes:• Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
Remedy:1. Remove the heat seal from each PCDU. 2. Replace the defective PCDU.
Code: 361-01
Description:TD sensor (Vt high) error 1: K
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3-020-002 for twenty counts. • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3-020-001.
Causes:• Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor
Remedy:1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCDU for damage. 2. Check the drawer connector. 3. Replace the defective PCDU.
Code: 361-02
Description:TD sensor (Vt high) error 1: C
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3-020-002 for twenty counts. • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3-020-001
Causes:• Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor
Remedy:1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCDU for damage. 2. Check the drawer connector. 3. Replace the defective PCDU.
Code: 361-03
Description:TD sensor (Vt high) error 1: M
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3-020-002 for twenty counts. • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3-020-001
Causes:• Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor
Remedy:1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCDU for damage. 2. Check the drawer connector. 3. Replace the defective PCDU.
Code: 361-04
Description:TD sensor (Vt high) error 1: Y
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3-020-002 for twenty counts. • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3-020-001
Causes:• Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor
Remedy:1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCDU for damage. 2. Check the drawer connector. 3. Replace the defective PCDU.
Code: 362-01
Description:TD sensor (Vt low) error 2: K
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0.5V) for 10 counts.
Causes:• TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
Remedy:1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCDU for damage. 2. Check the drawer connector. 3. Replace the defective PCDU.
Code: 362-02
Description:TD sensor (Vt low) error 2: C
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0.5V) for 10 counts.
Causes:• TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
Remedy:1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCDU for damage. 2. Check the drawer connector. 3. Replace the defective PCDU.
Code: 362-03
Description:TD sensor (Vt low) error 2: M
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0.5V) for 10 counts.
Causes:• TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
Remedy:1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCDU for damage. 2. Check the drawer connector. 3. Replace the defective PCDU.
Code: 362-04
Description:TD sensor (Vt low) error 2: Y
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0.5V) for 10 counts.
Causes:• TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
Remedy:1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCDU for damage. 2. Check the drawer connector. 3. Replace the defective PCDU.
Code: 370
Description:ID sensor adjustment error
When the Vsg error counter reaches «3», the machine detects «SC370». The Vsg error counter counts «1» when the Vsg detected by ID sensor is more than the value (default: 4.5V) specified with SP3-324-005 or less than the value (default: 3.5V) specified with SP3-324-006.
Causes:• Dirty or defective ID sensor • ID sensor detection surface dirty
Remedy:1. Check the harness of the ID sensor. 2. Clean or replace the ID sensor. • After replacing the ID sensor, input the ID sensor correction coefficient with SP3362-013 to -018. For details, refer to «ID sensor board» in the Replacement and Adjustment section. 3. Replace the BCU. 4. Replace the ITB unit.
Code: 390-01
Description:Drum gear position sensor error: K
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment.
Causes:• Dirty or defective drum gear position sensor
Remedy:1. Clean the drum gear position sensor. 2. Check the harness connection. 3. Replace the drum gear position sensor. 4. Replace the PCDU.
Code: 390-02
Description:Drum gear position sensor error: C
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment.
Causes:• Dirty or defective drum gear position sensor
Remedy:1. Clean the drum gear position sensor. 2. Check the harness connection. 3. Replace the drum gear position sensor. 4. Replace the PCDU.
Code: 390-03
Description:Drum gear position sensor error: M
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment.
Causes:• Dirty or defective drum gear position sensor
Remedy:1. Clean the drum gear position sensor. 2. Check the harness connection. 3. Replace the drum gear position sensor. 4. Replace the PCDU.
Code: 390-04
Description:Drum gear position sensor error: Y
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment.
Causes:• Dirty or defective drum gear position sensor
Remedy:1. Clean the drum gear position sensor. 2. Check the harness connection. 3. Replace the drum gear position sensor. 4. Replace the PCDU.
Code: 396-01
Description:Drum/Development motor error: K
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on.
Causes:• Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
Remedy:1. Check or replace the harness. 2. Replace the drum/development motor. 3. Replace the 24V fuse on the PSU.
Code: 396-02
Description:Drum/Development motor error: C
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on.
Causes:• Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
Remedy:1. Check or replace the harness. 2. Replace the drum/development motor. 3. Replace the 24V fuse on the PSU.
Code: 396-03
Description:Drum/Development motor error: M
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on.
Causes:• Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
Remedy:1. Check or replace the harness. 2. Replace the drum/development motor. 3. Replace the 24V fuse on the PSU.
Code: 396-04
Description:Drum/Development motor error: Y
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on.
Causes:• Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
Remedy:1. Check or replace the harness. 2. Replace the drum/development motor. 3. Replace the 24V fuse on the PSU.
Code: 441
Description:Image transfer unit motor error
The motor LOCK signal is not detected for more than two seconds while the motor START signal is on.
Causes:• Motor overload • Defective image transfer unit motor
Remedy:1. Replace the image transfer belt unit. 2. Replace the IOB.
Code: 442
Description:Image transfer belt contact motor error
The image transfer belt contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates.
Causes:• Dirty image transfer belt contact sensor • Defective image transfer belt contact motor • Disconnected connector of image transfer belt contact sensor or motor • Disconnected cable
Remedy:1. Replace the image transfer belt contact sensor. 2. Replace the image transfer belt contact motor.
Code: 443
Description:Image transfer unit error
The machine detects the encoder sensor error.
Causes:• Defective encoder sensor • Image transfer unit installation error • Defective image transfer unit motor
Remedy:1. Check if the image transfer unit is correctly set. 2. Replace the image transfer unit motor. 3. Replace the image transfer unit.
Code: 452
Description:Paper transfer unit contact error
The paper transfer unit contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates.
Causes:• Defective paper transfer unit contact sensor • Defective paper transfer unit contact motor • Broken +24V fuse on PSU • Defective IOB
Remedy:1. Check the connection between the paper transfer unit and PSU. 2. Replace the paper transfer unit contact sensor. 3. Replace the paper transfer unit contact motor. 4. Replace the +24V fuse on the PSU. 5. Replace the IOB.
Code: 460
Description:Separation power pack output error
An interrupt checks the status of the power pack every 20 ms. This SC is issued if the BCU detects a short in the power pack 10 times at D(ac).
Causes:• Damaged insulation on the high-voltage supply cable • Damaged insulation around the high-voltage power supply.
Remedy:1. Replace the high-voltage supply cable. 2. Replace the high-voltage power supply unit. 3. Replace the IOB.
Code: 490
Description:Toner transport motor error
The LOCK signal is not detected for 2 seconds when the transport motor turns on.
Causes:• Toner transport motor overload • Disconnected or broken harness • Defective toner transport motor • Opened +24V fuse on the PSU • Defective interlock switch
Remedy:1. Check or replace the harness. 2. Replace the toner transport motor. 3. Replace the +24V fuse on the PSU. 4. Replace the interlock switch.
Code: 491
Description:High voltage power: Drum/ development bias output error
An error signal is detected for 0.2 seconds when charging the drum or development.
Causes:• High voltage leak • Broken harness • Defective drum unit or development unit • Defective high voltage supply unit
Remedy:1. Check or replace the harness. 2. Replace the drum unit or paper transfer unit. 3. Replace the high voltage supply unit.
Code: 492
Description:High voltage power: Image transfer/ paper transfer bias output error
An error signal is detected for 0.2 seconds when charging the separation, image transfer bet or paper transfer roller.
Causes:• High voltage leak • Broken harness • Defective image transfer belt unit or paper transfer unit • Defective high voltage supply unit
Remedy:1. Check or replace the harness. 2. Replace the image transfer belt unit or paper transfer unit. 3. Replace the high voltage supply unit.
Code: 498
Description:Temperature and humidity sensor error 2
• The thermistor output of the temperature sensor was not within the prescribed range (more than 0.5 V to less than 3.0 V). • The thermistor output of the humidity sensor was not within the prescribed range (less than 2.4V).
Causes:• Temperature and humidity sensor harness disconnected, loose, defective • Temperature and humidity sensor defective
Remedy:1. Check the connector and harness. 2. Replace the temperature/humidity sensor.
Code: 501
Description:Paper Tray 1 error
• When the tray lift motor rotates counterclockwise, (if the upper limit is not detected within 10 seconds), the machine asks the user to reset the tray. • When the tray lift motor rotates clockwise, (if the upper limit is not detected within 1.5 seconds), the machine asks the user to reset the tray. If one of these conditions occurs three consecutive times, the SC is generated.
Causes:• Disconnected or defective paper lift sensor • Disconnected or defective tray lift motor • Defective bottom plate lift mechanism • Too much paper in the tray • Defective IOB
Remedy:1. Check if the paper is not loaded too much. 2. Check if the bottom plate smoothly moves up and down manually. 3. Check and / or replace the tray lift motor / paper lift sensor. 4. Replace the IOB.
Code: 502
Description:Paper Tray 2 error
• When the tray lift motor rotates counterclockwise, (if the upper limit is not detected within 10 seconds), the machine asks the user to reset the tray. • When the tray lift motor rotates clockwise, (if the upper limit is not detected within 1.5 seconds), the machine asks the user to reset the tray. If one of these conditions occurs three consecutive times, the SC is generated.
Causes:• Disconnected or defective paper lift sensor • Disconnected or defective tray lift motor • Defective bottom plate lift mechanism • Too much paper in the tray • Defective IOB
Remedy:1. Check if the paper is not loaded too much. 2. Check if the bottom plate smoothly moves up and down manually. 3. Check and / or replace the tray lift motor / paper lift sensor. 4. Replace the IOB.
Code: 503
Description:Tray 3 error (Paper Feed Unit or LCT)
This SC is generated if the following condition occurs. For the paper feed unit: When the tray lift motor is turned on, the upper limit is not detected within 15 seconds For the LCT: The upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift or lower the tray. This SC is generated too if the following condition occurs 3 consecutive times. For the paper feed unit: When the tray lowers, the tray lift sensor does not go off within 1.5 sec. For the LCT: When the main switch is turned on or when the LCT is set, if the end fence is not in the home position (home position sensor ON), the tray lift motor stops. If the upper limit does not go off for 1.5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on.
Causes:For the paper feed unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection • Defective upper limit sensor or connector disconnection • Defective tray lift motor or connector disconnection
Remedy:1. Check the cable connections. 2. Check and/or replace the defective component.
Code: 504
Description:Tray 4 error (Paper Feed Unit or LCT)
This SC is generated if the following condition occurs. For the two-tray paper feed unit When the tray lift motor is turned on, the upper limit is not detected within 15 seconds. For the LCT If the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift up or lower the tray. This SC is generated too if the following condition occurs 3 consecutive times. For the two-tray paper feed unit When the tray lowers, the tray lift sensor does not go off within 1.5 sec. For the LCT If the upper limit does not go off for 1.5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on.
Causes:For the two-tray paper feed unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection • Defective upper limit sensor or connector disconnection • Defective tray lift motor or connector disconnection
Remedy:1. Check the cable connections. 2. Check and/or replace the defective component.
Code: 505
Description:Tray 5 error (Optional Paper Feed Unit or LCT)
This SC is generated if the following condition occurs. For the two-tray paper feed unit When the tray lift motor is turned on, the upper limit is not detected within 15 seconds. For the LCT 1200-sheet If the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift up or lower the tray. This SC is generated too if the following condition occurs 3 consecutive times. For the two-tray paper feed unit When the tray lowers, the tray lift sensor does not go off within 1.5 sec. For the LCT 1200-sheet If the upper limit does not go off for 1.5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on.#a
Causes:• Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection
Remedy:1. Turn the power switch off and on.
Code: 520-01
Description:Registration motor error
The IOB does not receive the lock signal.
Causes:• Motor overload • Defective registration motor • Disconnected or broken harness • Defective IOB
Remedy:1. Check the cable connection. 2. Replace the harness. 3. Replace the registration motor. 4. Replace the IOB.
Code: 520-02
Description:Paper feed motor error
The IOB does not receive the lock signal.
Causes:• Motor overload • Defective registration motor • Disconnected or broken harness • Defective IOB
Remedy:1. Check the cable connection. 2. Replace the harness. 3. Replace the registration motor. 4. Replace the IOB.
Code: 530
Description:Fusing fan error
The IOB does not receive the lock signal 100 ms after turning on the fusing fan.
Causes:• Defective fusing fan motor or connector disconnection • Defective IOB
Remedy:1. Check the connector and/or replace the fusing fan motor.
Code: 531
Description:QSU fan error
The machine does not detect the fan motor lock signal for 100 ms while the QSU fan turns on.
Causes:• Disconnected harness • Overload on the QSU fan motor • Defective QSU fan motor • Defective IOB
Remedy:1. Check or replace the harness. 2. Replace the QSU fan. 3. Replace the IOB.
Code: 532-01
Description:Ventilation fan (at the left side of the machine) motor error: front end
The IOB does not receive the lock signal for 100 ms after turning on the ventilation fan motor in the front end or rear end.
Causes:• Defective ventilation fan motor in the front end or rear end • Defective IOB
Remedy:1. Replace the ventilation fan (at the left side of the machine) motor in the front end or rear end. 2. Replace the IOB.
Code: 532-02
Description:Ventilation fan (at the left side of the machine) motor error: rear end
The IOB does not receive the lock signal for 100 ms after turning on the ventilation fan motor in the front end or rear end.
Causes:• Defective ventilation fan motor in the front end or rear end • Defective IOB
Remedy:1. Replace the ventilation fan (at the left side of the machine) motor in the front end or rear end. 2. Replace the IOB.
Code: 533-01
Description:Second duct fan error 1
The machine does not detect the fan motor lock signal for 100 ms while the second duct fan turns on.
Causes:• Disconnected harness • Overload on the second duct fan motor • Defective second duct motor • Defective IOB
Remedy:1. Check or replace the harness. 2. Replace the second duct fan. 3. Replace the IOB.
Code: 534-01
Description:Third duct fan error
The machine does not detect the fan motor lock signal for 100 ms while the third duct fan turns on.
Causes:• Disconnected harness • Overload on the third duct fan motor • Defective third duct motor • Defective IOB
Remedy:1. Check or replace the harness. 2. Replace the third duct fan. 3. Replace the IOB.
Code: 535
Description:Paper exit fan error
The machine does not detect the fan motor lock signal for 100 ms while the paper exit fan turns on.
Causes:• Disconnected harness • Overload on the paper exit fan motor • Defective paper exit motor • Defective IOB
Remedy:1. Check or replace the harness. 2. Replace the paper exit fan. 3. Replace the IOB.
Code: 538
Description:AC controller board fan error
The machine does not detect the fan motor lock signal for 100 ms while the AC controller board fan turns on.
Causes:• Disconnected harness • Overload on the AC controller board fan motor • Defective AC controller board fan motor • Defective IOB
Remedy:1. Check or replace the harness. 2. Replace the AC controller board fan. 3. Replace the IOB.
Code: 540
Description:Fusing/Paper exit motor error
The IOB does not receive the lock signal 100 ms after turning on the fusing/ paper exit motor.
Causes:• Motor overload • Defective fusing/paper exit motor • Shorted +24V fuse on the PSU
Remedy:1. Check or replace the harness. 2. Replace the fusing/paper exit motor. 3. Replace the +24V fuse on the PSU.
Code: 541
Description:Heating roller thermopile error
The temperature detected by the heating roller thermopile does not reach 0°C for 6 seconds.
Causes:• Loose connection of the heating roller thermopile • Defective heating roller thermopile • Defective thermopile
Remedy:1. Check if the heating roller thermopile is firmly connected. 2. Replace the heating roller thermopile.
Code: 542
Description:Heating roller warm-up error 1
• The heating roller temperature does not reach 80°C for 20 seconds after the inverter turned on. • The center temperature of the heating roller does not reach the ready temperature for 90 seconds after the fusing lamp turned on.
Causes:• Dirty or defective thermopile
Remedy:1. Check if the heating roller thermopile is firmly connected. 2. Replace the thermopile.
Code: 543
Description:Heating roller overheat: Center (software error)
The detected fusing temperature stays at 215°C for 1 second for 10 consecutive times.
Causes:• Defective AC controller board • Defective IOB • Defective IPU
Remedy:1. Replace the AC controller board. 2. Replace the IOB. 3. Replace the IPU.
Code: 544
Description:Heating roller overheat: Center (hardware error)
During stand-by mode or a print job, the detected heating roller temperature reaches 220°C.
Causes:• Defective AC controller board • Defective IOB • Defective IPU • Defective fusing control system
Remedy:1. Replace the AC controller board. 2. Replace the IOB. 3. Replace the IPU. 4. Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. • The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically.
Code: 545
Description:Fusing Heater error: Center
The fusing heater keeps full power for 23 seconds or more.
Causes:• Defective thermistors • Disconnected cables
Remedy:1. Replace the thermistors. 2. Check and replace the cables.
Code: 547
Description:Zero cross error
• The zero cross signal is detected three times even though the heater relay is off when turning on the main power. • The zero cross signal is not detected for 3 seconds even though the heater relay is on after turning on the main power or closing the front door. • The detection error occurs twice or more in the 11 zero cross signal detections. This error is defined when the detected zero cross signal is 39 or less.
Causes:• Defective fusing relay • Defective fusing relay circuit • Shorted +24V fuse on the PSU • Unstable power supply
Remedy:1. Check the power supply source. 2. Replace the +24V fuse on the PSU. 3. Replace the AC controller board.
Code: 549
Description:Fusing heater connection error
The heating roller rotation sensor detects the target temperature as 50°C for 5 seconds or more after the fusing/paper exit motor has turned on.
Causes:• Broken heater cables • Defective connectors
Remedy:1. Check the cable connection. 2. Replace the heater cables.
Code: 551
Description:Heating roller thermistor error
The temperature at the end of the heating roller measured by the heating roller thermistor does not reach 0°C for 7 seconds.
Causes:• Loose connection of pressure roller thermistor • Defective heating roller thermistor
Remedy:1. Check that the heating roller thermistor is firmly connected. 2. Replace the heating roller thermistor.
Code: 552
Description:Heating roller warm-up error 2
• The heating roller temperature does not reach 80°C for 20 seconds after the inverter turned on. • The temperature at the end of the heating roller does not reach the ready temperature for 89 seconds after the fusing lamp turned on.
Causes:• Defective heating roller thermistor • Defective inverter
Remedy:1. Check if the heating roller thermistor is firmly connected. 2. Replace the inverter.
Code: 553
Description:Heating roller overheat: End (software error)
The detected heating roller temperature stays at 215°C or more for 1 second for 10 consecutive times.
Causes:• Defective AC controller board • Defective IOB • Defective IPU
Remedy:1. Replace the AC controller board. 2. Replace the IOB. 3. Replace the IPU.
Code: 554
Description:Heating roller overheat : End (hardware error)
The heating roller thermistor detects 220°C or more.
Causes:• Defective AC controller board • Defective IOB • Defective IPU • Defective fusing control system
Remedy:1. Replace the AC controller board. 2. Replace the IOB. 3. Replace the IPU.
Code: 555
Description:Fusing Heater error: End The fusing heater keeps full power for 19 seconds or more.
Causes:• Defective thermistors • Disconnected cables
Remedy:1. Replace the thermistors. 2. Check and replace the cables.
Code: 557
Description:Zero cross frequency error
When the zero cross signal is 66 or more and it is detected 10 times or more in 11 detections, the machine determines that input 60 Hz and SC557 occurs.
Causes:• Noise (High frequency) • Defective AC control board
Remedy:1. Check the power supply source. 2. Replace the AC control board.
Code: 559
Description:Consecutive fusing jam
The paper jam counter for the fusing unit reaches 3 times. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when SP1-159-001 is set to «1» (default «0»).
Causes:• Paper jam in the fusing unit
Remedy:Remove the paper that is jammed in the fusing unit. Then make sure that the fusing unit is clean and has no obstacles in the paper feed path.
Code: 561
Description:Pressure roller thermistor error: End
The temperature at the end of the pressure roller measured by the thermistor does not reach 0°C for 37 seconds.
Causes:• Loose connection of the thermistor • Defective thermistor
Remedy:1. Check if the thermistor is firmly connected. 2. Replace the thermistor at the end of the pressure roller.
Code: 562
Description:Pressure roller thermistor warm-up error: End
The heating roller rotation sensor does not reach 20°C for 100 seconds after the fusing/paper exit motor has turned on with sheets of 257 mm or more in width.
Causes:• Dirty thermopile lenses • Defective thermistor
Remedy:1. Clean the thermopile lenses. 2. Replace the thermistor at the end of the pressure roller.
Code: 563
Description:Pressure roller overheat: End (software error)
The detected pressure roller temperature stays at 215°C or more for 1 second for 10 consecutive times.
Causes:• Defective AC controller board • Defective IOB • Defective IPU
Remedy:1. Replace the AC controller board. 2. Replace the IOB. 3. Replace the IPU.
Code: 564
Description:Pressure roller overheat: End (hardware error)
The thermistor detects 220°C or more.
Causes:• Defective AC controller board • Defective IOB • Defective IPU • Defective fusing control system
Remedy:1. Replace the AC controller board. 2. Replace the IOB. 3. Replace the IPU. 4. Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. • The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically.
Code: 569-00
Description:Pressure roller contact sensor error
Pressure roller contact sensor does not detect the pressure roller position three times
Causes:• Broken or defective pressure roller contact sensor • Deformed or broken pressure roller contact sensor feeler • Defective pressure roller contact motor • Defective fusing unit
Remedy:1. Check or replace the harness of the pressure roller contact sensor. 2. Replace the pressure roller contact sensor. 3. Replace the pressure roller contact motor.
Code: 569-01
Description:Fusing shutter sensor error
Fusing shutter plate home position sensor error is detected three consecutive times.
Causes:• Defective fusing shutter plate home position sensor • Defective connectors
Remedy:1. Check or replace the harness of the fusing shutter plate home position sensor. 2. Replace the fusing shutter plate home position sensor.
Code: 571-00
Description:Pressure roller thermistor error: Center
The center temperature of the pressure roller measured by the thermistor does not reach 0°C for 37 seconds.
Causes:• Loose connection of the thermistor • Defective thermistor
Remedy:1. Check if the thermistor is firmly connected. 2. Replace the center thermistor.
Code: 572-02
Description:Pressure roller thermistor warm-up error: Center
The center temperature of the pressure roller measured by the thermistor does not reach 20°C within 100 seconds after the heater turns on.
Causes:• Dirty thermopile lenses • Defective thermistor
Remedy:1. Clean the thermopile lenses. 2. Replace the thermistor at the end of the pressure roller.
Code: 573
Description:Pressure roller overheat : Center (software error)
The detected pressure roller temperature stays at 215°C or more for 1 second for 10 consecutive times.
Causes:• Defective IOB • Defective IPU
Remedy:1. Replace the IOB. 2. Replace the IPU.
Code: 574
Description:Pressure roller overheat : Center (hardware error)
The thermistor detects 220°C or more.
Causes:• Defective IOB • Defective IPU • Defective fusing control system
Remedy:1. Replace the IOB. 2. Replace the IPU.
Code: 581
Description:NC sensor broken: Center
The sensor detects -17°C or less for 100 seconds.
Causes:• Broken cables of thermopile or thermistor • Defective connection of connectors
Remedy:1. Check and replace the connection of the cables and connectors.
Code: 591
Description:NC sensor broken: End
The sensor detects -17°C or less for 100 seconds.
Causes:• Broken cables of thermopile or thermistor • Defective connection of connectors
Remedy:1. Check and replace the connection of the cables and connectors.
Code: 610
Description:Mechanical counter error: K This SC is only for NA models. The machine detects the mechanical counter error when SP5-987-001 is set to «1 (ON)
Causes:• Disconnected mechanical counter • Defective mechanical counter
Remedy:1. Check or replace the mechanical counter.
Code: 620
Description:ARDF communication error
After the ARDF is detected, the break signal occurs or communication timeout occurs.
Causes:• Incorrect installation of ARDF • ARDF defective • IPU board defective • External noise
Remedy:1. Check the cable connection of the ARDF. 2. Shut out the external noise. 3. Replace the ARDF. 4. Replace the IPU board.
Code: 621
Description:Finisher communication error
While the IOB communicates with an optional unit, an SC code is displayed if one of following conditions occurs. • The IOB receives the break signal which is generated by the peripherals only just after the main switch is turned on. • When the IOB does not receive an OK signal from a peripheral 100ms after sending a command to it. The IOB resends the command. The IOB does not receive an OK signal after sending the command 3 times.
Causes:• Cable problems • IOB problems • BCU problems • PSU problems in the machine • Main board problems in the peripherals
Remedy:1. Check if the cables of peripherals are correctly connected. 2. Replace the IOB or main board of peripherals. 3. Replace the BCU if no power is supplied to peripherals.
Code: 622
Description:Paper tray unit communication error
While the IOB communicates with an optional unit, an SC code is displayed if one of following conditions occurs. • The IOB receives the break signal which is generated by the peripherals only just after the main switch is turned on. • When the IOB does not receive an OK signal from a peripheral 100ms after sending a command to it. The IOB resends the command. The IOB does not receive an OK signal after sending the command 3 times.
Causes:• Cable problems • IOB problems • BCU problems • PSU problems in the machine • Main board problems in the peripherals
Remedy:1. Check if the cables of peripherals are correctly connected. 2. Replace the IOB or main board of peripherals. 3. Replace the BCU if no power is supplied to peripherals.
Code: 623
Description:2nd Paper Bank communication error
This SC is not issued for this machine. When a communication error signal between the 1st paper bank and 2nd paper bank is received.
Causes:• Loose or disconnected connector
Remedy:Check the connection between the main machine and paper feed unit.
Code: 632
Description:Counter device error 1
After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms.
Causes:• Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. • Make sure that SP5113 is set to enable the optional counter device.
Remedy:1. Check if the setting of the SP5113 is correctly set. 2. Check the connection between the main machine and optional counter device.
Code: 633
Description:Counter device error 2
After communication is established, the controller receives the brake signal from the accounting device.
Causes:• Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. • Make sure that SP5113 is set to enable the optional counter device.
Remedy:1. Check if the setting of the SP5113 is correctly set. 2. Check the connection between the main machine and optional counter device.
Code: 634
Description:Counter device error 3
A backup RAM error was returned by the counter device.
Causes:• Counter device control board defective • Backup battery of counter device defective
Remedy:Replace the counter device.
Code: 635
Description:Counter device error 4
A backup battery error was returned by the counter device.
Causes:• Counter device control board defective • Backup battery of counter device defective
Remedy:Replace the counter device.
Code: 636-01
Description:SD Card Error. Expanded authentication module error There is no expanded authentication module in the machine. The SD card or the file of the expanded authentication module is broken. There is no DESS module in the machine.
Causes:• No expanded authentication module • Defective SD card • Defective file of the expanded authentication module • No DESS module
Remedy:1. Install the expanded authentication module. 2. Install the SD card. 3. Install the DESS module. 4. Set the super service SP as follows and turn the main switch off and on. • User limitation: Set SP5-401-160 (expanded authentication management setting) to 0. • User limitation: Set SP5-401-161 (expanded authentication management detailed setting) to 0. 5. Execute SP5-876-1 (security all clear). If this is a mass-produced machine, replace the NV.
Code: 636-02
Description:SD Card Error. Version error The version of the expanded authentication module is not correct.
Causes:• Incorrect module version
Remedy:Install the correct file of the expanded authentication module.
Code: 636-11
Description:SD Card Error. OSM user code file error
Causes:The correct «usercode» file could not be found in the root folder of the SD card because the file is not present, or the existing file is corrupted or the wrong type file.
Remedy:Create the usercode files with the User Setting Tool «IDissuer.exe» and store the files in the root folder of the SD card. • Make sure the eccm.mod file is in the root folder of the SD card.
Code: 637
Description:Tracking information notice error
Causes:-001 Ttracking application error Tracking information is lost. The machine failed to give notice of the tracking information to the tracking SDK application. Tracking information is lost, and the machine cannot count correctly. 1. Turn the main switch off and on.
-002 Management server error Tracking information is lost. The machine failed to give notice of the tracking information to the management server. Tracking information is lost, and the machine cannot count correctly. 1. Turn the main switch off and on.
Remedy:
Code: 640
Description:Communication error: Engine Controller (Check sum error)
Sum value is added each command frame. Sum check means: STX xx xx xx xx sum ETX The least significant 7 bits of xx + xx + xx+ xx is compared with the sum Example: STX 80h 81h 82h 83h 06h ETX 80h + 81h + 82h + 83h = 206h If sum value is 06h, data is correct. This SC is not displayed when it occurs; count is executed only by logging.
Causes:Hard error with PCI
Remedy:1. Turn the main switch off and on.
Code: 641
Description:Communication error: Engine Controller (No response)
No response from engine to frame after frame sending from controller with RAPI protocol. (No response after 3 attempts of sending every 100 ms)
Causes:Asserts the error detected by the serial driver from PSC module to SRM with RAPI command.
Remedy:1. Turn the main switch off and on.
Code: 650
Description:Communication error of the remote service modem (Cumin-M)
Causes:-01 Authentication error The authentication for the Cumin-M fails at a dial up connection. • Incorrect SP settings • Disconnected telephone line • Disconnected modem board • Disconnected wireless LAN card 1. Check and set the correct user name (SP5-816-156) and password (SP5-816-157).
-04 Incorrect modem setting Dial up fails due to the incorrect modem setting. Same as -01 1. Check and set the correct AT command (SP5-816-160).
-05 Communication line error The supplied voltage is not sufficient due to the defective communication line or defective connection. Same as -01 1. Consult with the user’s local telephone company.
-13 No modem board Modem board is not installed even though the setting at Cumin-M (During the operation) Same as -01 1. Install the modem board if it is not installed. 2. Check correct setting value for modem driver (SP5-816-160, SP5-816-165 to 171, SP5-816-188 and 189). 3. Replace the modem board.
-14 The modem board is installed The modem board is installed even though the setting at Cumin-N. Or wired/ wireless LAN is not working normally. Same as -01 1. Uninstall the modem board if it is installed. 2. Check that the wired/wireless LAN is working properly.
Remedy:
Code: 651
Description:Incorrect dial up connection -01 Chat program parameter error -02 Chat program execution error An unexpected error occurs when the modem (Cumin-M) tries to call the center with a dial up connection.
Causes:• Caused by a software bug
Remedy:No action required because this SC does not interfere with operation of the machine.
Code: 652
Description:Remote service ID2 mismatching ID2 for Remote certification is mismatching between the controller board and NVRAM.
Causes:• Used controller board installed • Used NVRAM installed
Remedy:1. Install the correct controller board or anew controller board. 2. Install the correct NVRAM or new NVRAM.
Code: 653
Description:Incorrect remote service ID2
ID2 stored in the NVRAM is incorrect.
Causes:• Used NVRAM installed An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection
Remedy:1. Clear the ID2 in the NVRAM, and then input a correct ID2.
Code: 670
Description:Engine start up error
The BCU fails to respond within the prescribed time when the machine is turned on.
Causes:Connections between BCU and controller board are loose, disconnected, or damaged.
Remedy:1. Replace the BCU 2. Replace the controller board
Code: 672
Description:Controller start up error
• After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup. • After startup reset of the operation panel, the attention code (FDH) or the attention acknowledge code (FEH) is not sent from the controller within 30 seconds. • After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice.
Causes:• Controller stalled • Controller board installed incorrectly • Controller board defective • Operation panel connector loose or defective • The controller is not completely shut down when the main switch is turned off.
Remedy:1. Check the setting of SP5-875-001. If the setting is set to «1 (OFF)», change it to «0 (ON)»
Code: 681
Description:Toner bottle ID: Communication error
• Communication error occurs when the toner bottle ID starts to communicate with the toner bottle ID receptor. • Retry of toner bottle ID communication fails three times after the machine has detected the toner bottle ID communication error.
Causes:• Defective toner bottle ID reader and writer • Disconnected ASAP I/F • No memory chip on the toner cartridge • Noise
Remedy:1. Replace the toner bottle detection board. 2. Replace the toner cartridge.
Code: 682
Description:Memory chip at TD sensor: Communication error
Retry of memory chip communication fails three times after the machine has detected the memory chip communication error.
Causes:• Damaged memory chip data • Disconnected inter face • No memory chip on the development unit • Noise
Remedy:1. Replace the PCDU. 2. Replace the BCU.
Code: 687
Description:Memory address command error
The BCU does not receive a memory address command from the controller 120 seconds after paper is in the position for registration.
Causes:• Loose connection • Defective controller • Defective BCU
Remedy:1. Check if the controller is firmly connected to the BCU. 2. Replace the controller. 3. Replace the BCU.
Code: 720-24
Description:Finisher exit guide plate motor error
After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective
Remedy:1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the guide plate motor mechanism. 3. Replace the guide plate position sensor and/or guide plate motor 4. Replace the finisher main board.
Code: 720-25
Description:Finisher punch motor error
The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Punch HP sensor disconnected, defective • Punch motor disconnected or defective • Punch motor overload due to obstruction
Remedy:1. Check the connections and cables for the punch motor and HP sensor. 2. Check for blockages in the punch motor mechanism. 3. Replace the punch HP sensor and/or punch motor 4. Replace the finisher main board.
Code: 720-30
Description:Finisher jogger motor error
The jogger fences move out of the home position but the HP sensor output does not change within the specified number of pulses. The 1st failure issues an original jam message, and the 2nd failure issues this SC code.
Causes:• Jogger HP sensor disconnected, defective • Jogger motor disconnected, defective • Jogger motor overloaded due to obstruction • Finisher main board and jogger motor
Remedy:1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the jogger motor mechanism. 3. Replace the jogger HP sensor and/or jogger motor. 4. Replace the finisher main board.
Code: 720-41
Description:Stack feed-out motor error
• The stack feed-out HP sensor does not detect the home position of the stack feed-out belt 3000ms after the stack feed-out belt has moved to its home position. • The stack feed-out HP sensor does not turn off 200 ms after the stack feedout belt has moved from its home position. • The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
Causes:• Defective stack feed-out HP sensor • Overload on the stack feed-out motor • Defective stack feed-out motor • Defective main board • Disconnected or defective harness
Remedy:1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the stack feed-out motor mechanism. 3. Replace the stack feed-out HP sensor and/or stack feed-out motor. 4. Replace the finisher main board.
Code: 720-42
Description:Finisher stapler movement motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 2000/3000-sheet (booklet) finisher • Staple movement is not finished for a certain time. For the 1000-sheet finisher • The stapler HP sensor is not activated within the specified time after the stapler motor turned on. (First detection: jam error, consecutive twice detection SC code).
Causes:• Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor
Remedy:1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor.
Code: 720-44
Description:Finisher corner stapler motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 2000/3000-sheet (booklet) finisher • Staple movement is not finished after a certain time. For the 1000-sheet finisher • The stapler motor does not switch off within the prescribed time after operating. • The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position. • The HP sensor of the staple unit detects the home position after the staple unit moves from its home position.
Causes:• Staple jam • Motor overload • Defective stapler motor
Remedy:1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board.
Code: 720-52
Description:Finisher folder plate motor error
The folder plate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Folder plate HP sensor disconnected, defective • Folder plate motor disconnected, defective • Folder plate motor overloaded due to obstruction.
Remedy:1. Check the connections and cables for the folder plate motor and HP sensor. 2. Check for blockages in the folder plate motor mechanism. 3. Replace the folder plate HP sensor and/or folder plate motor 4. Replace the finisher main board.
Code: 720-53
Description:Fold unit bottom fence motor error
The bottom fence of the fold unit moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor harness disconnected, loose, defective • Defective motor
Remedy:1. Check the connections to the fold unit bottom fence motor. 2. Replace the fold unit bottom fence motor.
Code: 720-58
Description:Clamp roller retraction motor error 1
The clamp roller retraction motor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor harness disconnected, loose, defective • Defective motor
Remedy:1. Check the connections to the clamp roller retraction motor. 2. Replace the clamp roller retraction motor.
Code: 720-59
Description:Clamp roller retraction motor error 2
The drive roller swing motor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor harness disconnected, loose, defective • Defective motor
Remedy:1. Check the connections to the drive roller swing motor. 2. Replace the drive roller swing motor.
Code: 720-70
Description:1000/2000/3000-sheet (booklet) finisher: Tray lift motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers.
Causes:• Motor overload • Loose connection of the shift tray motor • Defective shift tray motor
Remedy:1. Check the connections to the shift tray motor. 2. Replace the shift tray motor.
Code: 720-71
Description:Finisher Tray 1 shift motor error
The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction
Remedy:1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift motor mechanism. 3. Replace the shift tray HP sensor and/or shift motor 4. Replace the finisher main board.
Code: 720-80
Description:Punch movement motor error
The punch unit moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor harness disconnected, loose, defective • Defective motor
Remedy:1. Check the connections to the punch movement motor. 2. Replace the punch movement motor
Code: 720-81
Description:Paper position sensor slide motor error
The paper position sensor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor harness disconnected, loose, defective • Defective motor
Remedy:1. Check the connections to the paper position sensor slide motor. 2. Replace the paper position sensor slide motor.
Code: 722-10
Description:Paper feed motor error: proof tray
Motor driver error signal is output.
Causes:• Motor harness disconnected, loose, defective • Defective motor • Overload on the motor
Remedy:1. Check the connections to the paper feed motor. 2. Replace the paper feed motor.
Code: 722-14
Description:Paper feed motor error: lower tray
Motor driver error signal is output.
Causes:• Motor harness disconnected, loose, defective • Defective motor • Overload on the motor
Remedy:1. Check the connections to the paper feed motor. 2. Replace the paper feed motor.
Code: 722-17
Description:Paper feed motor error: inner tray
Motor driver error signal is output.
Causes:• Motor harness disconnected, loose, defective • Defective motor • Overload on the motor
Remedy:1. Check the connections to the paper feed motor. 2. Replace the paper feed motor.
Code: 724-31
Description:Finisher front jogger motor error (D585)
The jogger fences of the 500-sheet finisher (D585) move out of the home position but the HP sensor output does not change within the specified number of pulses. The 1st failure issues an original jam message, and the 2nd failure issues this SC code.
Causes:• Jogger HP sensor disconnected, defective • Front jogger motor disconnected, defective • Front jogger motor overloaded due to obstruction • Finisher main board and front jogger motor defective
Remedy:1. Check or replace the harness. 2. Check for blockages in the front jogger motor mechanism. 3. Replace the jogger HP sensor. 4. Replace the front jogger motor. 5. Replace the finisher main board.
Code: 724-32
Description:Finisher rear jogger motor error (D585)
The jogger fences of the 500-sheet finisher (D585) move out of the home position but the HP sensor output does not change within the specified number of pulses. The 1st failure issues an original jam message, and the 2nd failure issues this SC code.
Causes:• Jogger HP sensor disconnected, defective • Rear Jogger motor disconnected, defective • Rear Jogger motor overloaded due to obstruction • Finisher main board and rear jogger motor defective
Remedy:1. Check or replace the harness. 2. Check for blockages in the rear jogger motor mechanism. 3. Replace the jogger HP sensor. 4. Replace the rear jogger motor. 5. Replace the finisher main board.
Code: 724-33
Description:Positioning roller arm motor error
The positioning roller HP sensor does not turn on or off for a certain time at power-on. The positioning roller HP sensor does not turn on or off for a certain time when the positioning roller returns to its home position from the lower position. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
Causes:• Disconnected or defective harness • Overload on the positioning roller arm motor • Defective positioning roller arm motor • Defective positioning roller HP sensor
Remedy:1. Check or replace the harness. 2. Check for blockages in the positioning roller arm mechanism. 3. Replace the positioning roller arm motor. 4. Replace the positioning roller HP sensor.
Code: 724-38
Description:Stack pressure solenoid error
The stack pressure solenoid in the finisher is not operating.
Causes:• Solenoid harness loose, broken • Solenoid obstructed • Stack height sensor dirty, harness loose, broke • Solenoid defective • Stack height sensor defective
Remedy:1. Check or replace the solenoid harness. 2. Check for blockages in the stack pressure mechanism. 3. Replace the stack height sensor.
Code: 724-41
Description:Stack feed-out motor error
The stack feed-out HP sensor does not detect the home position of the stack feedout belt for a certain time after the stack feed-out belt has moved to its home position. The stack feed-out HP sensor does not turn off for a certain time after the stack feed-out belt has moved from its home position. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
Causes:• Defective stack feed-out HP sensor • Overload on the stack feed-out motor • Defective stack feed-out motor • Defective main board • Disconnected or defective harness
Remedy:1. Check or replace the harness. 2. Check for blockages in the stack feed-out mechanism. 3. Replace the stack feed-out HP sensor. 4. Replace the stack feed-out motor. 5. Replace the main board.
Code: 724-42
Description:Finisher stapler movement motor error
• The stapler HP sensor does not detect «OFF» signal even the stapler moves from the «ON» position for 0.35 seconds. • The stapler HP sensor does not detect «ON» signal even the stapler moves from the «OFF» position for 5.5 seconds.
Causes:• Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor
Remedy:1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor.
Code: 724-44
Description:Finisher corner stapler motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. • The stapler HP sensor does not detect «ON»/»OFF» signal even the stapler moves from the «OFF»/»ON» position for 0.6 seconds. • The stapler HP sensor does not detect «ON» when a stapling job is commanded or the stapler moves.
Causes:• Staple jam • Motor overload • Defective stapler motor
Remedy:1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board.
Code: 724-70
Description:500-sheet finisher: Tray lift motor error
Causes:• Motor overload • Loose connection of the shift tray motor • Defective shift tray motor
Remedy:1. Check the connections to the tray lift motor. 2. Replace the tray lift motor.
Code: 724-85
Description:Upper limit switch error (D585)
The upper limit switch of the 500-sheet finisher (D585) is pushed due to tray lift error or some problems.
Causes:• Upper limit switch pulled up • Defective upper limit swtich
Remedy:1. Check the harness. 2. Check for blockage around the upper limit switch. 3. Replace the upper limit switch.
Code: 770
Description:Shift motor error
The shift motor HP sensor does not detect any change for 1.86 seconds after the shift motor has turned on at power on or during its operation.
Causes:• Defective shift motor • Defective shift motor HP sensor
Remedy:1. Check the connections to the shift motor and the shift motor HP sensor. 2. Replace the shift motor or the shift motor HP sensor.
Code: 791
Description:Bridge unit error
The machine recognizes the finisher, but does not recognize the bridge unit.
Causes:• Defective connector • Broken harness
Remedy:1. Check the connections between the bridge unit and the machine. 2. Install a new bridge unit.
Code: 792
Description:Finisher error
The machine does not recognize the finisher, but recognizes the bridge unit.
Causes:• Defective connector • Defective harness • Incorrect installation
Remedy:1. Check the connections between the finisher and the machine. 2. Install a new finisher.
Code: 816
Description:Energy saving I/O sub-system error
The energy saving I/O sub-system detects an error.
Causes:• Controller board defective
Remedy:Replace the controller board.
Code: 817
Description:Monitor error This is a file detection and electronic file signature check error when the boot loader attempts to read the self-diagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted.
Causes:• OS Flash ROM data defective • SD card data defective
Remedy:1. Change the controller firmware. 2. Use another SD card.
Code: 819
Description:Fatal kernel erro
Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.
Causes:• System program defective • Controller board defective • Optional board defective
Remedy:1. Replace the controller firmware.
Code: 821
Description:Self-diagnostics error: ASIC
Causes:[0B00] ASIC register check error The write-&-verify check has occurred in the ASIC. Defective ASIC device 1. Replace the controller board. [0B06] ASIC detection error The I/O ASIC for system control is not detected. • Defective ASIC • Defective North Bridge and PCII/F 1. Replace the controller board.
Remedy:
Code: 822
Description:Self-diagnostics error: HDD
Causes:[3003] HDD timeout Check performed only when HDD is installed: • HDD device busy for over 31 seconds. • After a diagnostic command is set for the HDD, but the device remains busy for over 6 seconds. • Defective HDD device • Defective HDD connector • Defective ASIC device 1. Replace or uninstall the HDD device. 2. Replace the HDD connector. 3. Replace the controller board. [3004] Diagnostics command error Result of the issuance of diagnostic command is error. • Defective HDD device 1. Replace or remove the HDD device. [3013] HDD timeout (First machine) HDD device busy for over 31 seconds. Mandolin is not detected. After a diagnostic command is set for the HDD, but the device remains busy for over 6 seconds. • Defective HDD device • Defective HDD connector • Defective ASIC device 1. Replace or remove the HDD device. 2. Replace the HDD connector 3. Replace the controller board [3014] Diagnostics command error (First machine) Result of the issuance of diagnostic command is error. Mandolin is not detected. A w/r/c error of the HDD register • Defective HDD device 1. Replace the HDD device.
Remedy:
Code: 823
Description:Self-diagnostics error: NIC
Causes:[6101] MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM. • Defective SEEP ROM • Defective I2C bus (connection) 1. Replace the controller board. [6104] PHY IC error The PHY IC on the controller cannot be correctly recognized. • Defective PHY chip • Defective ASIC MII I/F 1. Replace the controller board. [6105] PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller. • Defective PHY chip • Defective MAC of ASIC (SIMAC/COMIC/CELLO) • Defective I/F with the PHY board • Defective solder on the PHY board 1. Replace the controller board.
Remedy:
Code: 824
Description:Self-diagnostics error: NVRAM (resident) [1401] NVRAM verify error NVRAM device does not exist or NVRAM device is damaged.
Causes:• No NVRAM device • Destructive NVRAM device • NVRAM backup battery exhausted • NVRAM socket damaged
Remedy:1. Replace the NVRAM device.
Code: 833
Description:Self-diagnostic error 8: Engine I/F ASIC
Causes:[0F30] ASIC (Mandolin) for engine control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. • Defective ASIC (Mandolin) for system control • Defective North Bridge and AGPI/F 1. Replace the Engine I/F board (mother board). [50B1] Could not initialize or read the bus connection. • Defective connection bus • Defective SSCG 1. Replace the Engine I/F board (mother board). [50B2] Value of the SSCG register is incorrect. • Defective connection bus • Defective SSCG 1. Replace the Engine I/F board (mother board).
Remedy:
Code: 834
Description:Self-diagnostic error: Optional memory. [5101] An error occurs after write/verify check for optional RAM on the engine I/F board (mother board).
Causes:• Defective memory device
Remedy:1. Replace the Engine I/F board (mother board).
Code: 838
Description:Self-diagnostic error: Clock generator. [2701] A verify error occurred when setting data was read from the clock generator via the I2C bus
Causes:• Defective clock generator • Defective I2C bus • Defective I2C port on the CPU
Remedy:1. Replace the controller board.
Code: 840
Description:EEPROM access error During the I/O processing, reading error is occurred. The 3rd reading failure issues this SC code. During the I/O processing, writing error is occurred.
Causes:• Defective EEPROM
Remedy:1. Replace the EEPROM.
Code: 841
Description:EEPROM read error Mirrored data of the EEPROM is different from the original data in EEPROM.
Causes:• Data in the EEPROM is overwritten for some reason.
Remedy:1. Turn the main switch off and on.
Code: 842
Description:Nand-Flash updating verification error A writing error for the module written in Nand-Flash occurs when the remote ROM and ROM are updating.
Causes:• Damaged Nand-Flash
Remedy:1. Turn the main switch off and on.
Code: 850
Description:Network I/F error
Causes:• Inoperative
Remedy:1. Turn the main switch off and on.
Code: 851
Description:IEEE1394 interface error
The 1394 interface is unusable.
Causes:• Defective IEEE1394 • Defective controller.
Remedy:
Code: 853
Description:Bluetooth device connection error (The Bluetooth interface unit was installed while the machine was turned on.)
Causes:The Bluetooth interface unit was installed while the machine was turned on.
Remedy:Turn off the main power switch, and then confirm that the Bluetooth interface unit was installed correctly. And then, turn on the main power switch again.
Code: 854
Description:Bluetooth device removed (The Bluetooth interface unit was removed while the machine was turned on.)
Causes:The Bluetooth interface unit was removed while the machine was turned on.
Remedy:Turn off the main power switch, and then confirm that the Bluetooth interface unit was installed correctly. And then, turn on the main power switch again.
Code: 855, 856
Description:Hardware Problem:wireless LAN board The wireless LAN board can be accessed, but an error was detected.
Causes:• Loose connection • Defective wireless LAN card
Remedy:1. Make sure that the Wireless LAN connection is good 2. Replace the wireless LAN card.
Code: 858
Description:HDD Encryption unit error 1
A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit.
Causes:-00 Encryption key acquisition error: The controller fails to get a new encryption key. • Defective controller board 1. Replace the controller board. -01 Encryption key setting for HDD error: The controller fails to copy a new encryption key to the HDD. • Defective SATA chip on the controller board 1. Turn the machine power off and on. 2. If the error reoccurs, replace the controller board. -02 NVRAM data encryption error 1: An error occurs while the NVRAM data is encrypted. • Defective SATA chip on the controller board 1. Replace the NVRAM. -30 NVRAM data encryption error 2: An error occurs before the NVRAM data is encrypted. • Defective controller board 1. Turn the machine power off and on. 2. If the error reoccurs, replace the controller board. -31 Other error: A serious error occurs while the data is encrypted. Same as SC991
Remedy:
Code: 859
Description:HDD Encryption unit error 2
A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit.
Causes:-08 HDD check error: The HDD is not correctly installed. • No HDD installed • Unformatted HDD • The encryption key on the controller is different from the one on the HDD 1. Install the HDD correctly. 2. Initialize the HDD. -09 Power failure during the data encryption: The data encryption (NVRAM and HDD) has not been completed. • Power failure during the data encryption 1. Initialize the HDD. -10 Data read/write error: The DMAC error is detected twice or more. Same as SC863.
Remedy:
Code: 860
Description:HDD: Initialization error
The controller detects that the hard disk fails.
Causes:• HDD not initialized • Label data is corrupted • Defective HDD
Remedy:1. Initialize the HDD with SP5-832-001.
Code: 861
Description:HDD: Reboot error
The HDD does not become ready within 30 seconds after the power is supplied to the HDD.
Causes:• Loose connection • Defective cables • Defective HDD • Defective controller
Remedy:1. Turn the main power switch on. 2. Replace the HDD or the controller board.
Code: 862
Description:Bad sector number error The number of bad sectors in the HDD (image data area) goes over 101.
Causes:• Defective HDD
Remedy:1. Format the HDD with SP4-911-002 and replace with the alternate sector. 2. Replace the HDD.
Code: 863
Description:HDD: Read error
The data stored in the HDD cannot be read correctly.
Causes:• Defective HDD • Defective controller
Remedy:1. Replace the HDD. 2. Replace the controller.
Code: 864
Description:HDD: CRC error
While reading data from the HDD or storing data in the HDD, data transmission fails.
Causes:• Defective HDD
Remedy:1. Format the HDD. 2. Replace the HDD.
Code: 865
Description:HDD: Access error
An error is detected while operating the HDD.
Causes:• Defective HDD
Remedy:1. Replace the HDD.
Code: 866
Description:SD card authentication error
A correct license is not found in the SD card.
Causes:• SD-card data is corrupted.
Remedy:1. Store correct data in the SD card.
Code: 867
Description:SD card error
The SD card is ejected from the slot.
Causes:1. Install the SD card. 2. Turn the main switch off and on.
Remedy:1. Install the SD card. 2. Turn the main switch off and on.
Code: 868
Description:SD card access error
• -13 to -3: File system error • Other number: Device error
Causes:An error report is sent from the SD card reader. • An error is detected in the SD card.
Remedy:1. Check the SD card is inserted correctly. 2. Replace the SD card. 3. Replace the controller board.
Code: 870
Description:Address book error
An error is detected in the data copied to the address book over a network.
Causes:• Defective software program • Defective HDD • Incorrect path to the server
Remedy:1. Mount correctly the media that stores the address book data and turn the main power switch off and on. 2. Initialize the address book data (SP5-846-050). 3. Initialize the partition for the HDD address book (Turn the main power switch off and on) (SP5-832-006). 4. Replace the HDD.
Code: 872
Description:HDD mail data error
An error is detected in the HDD at machine initialization.
Causes:• Defective HDD • Power failure during an access to the HDD
Remedy:1. Turn the main power switch off and on. 2. Initialize the HDD partition (SP5-832-007). 3. Replace the HDD.
Code: 873
Description:HDD mail transfer error An error is detected in the HDD at machine initialization.
Causes:• Defective HDD • Power failure during an access to the HDD
Remedy:1. Initialize the HDD partition (SP5-832-008). 2. Replace the HDD.
Code: 874
Description:Delete All error 1: HDD
An error is detected while all of the HDD or NVRAM are formatted physically by the Data Overwrite Security Unit (D377).
Causes:• Data Overwrite Security Unit (SD card) not installed • Defective HDD
Remedy:1. Turn the main switch off/on and try the operation again. 2. Install the Data Overwrite Security Unit (D377) again. 3. Replace the HDD.
Code: 875
Description:Delete All error 2: Data area
An error is detected while all of the HDD or NVRAM are formatted logically by the Data Overwrite Security Unit (D377).
Causes:• The logical format for the HDD fails.
Remedy:1. Turn the main switch off/on and try the operation again
Code: 876
Description:Log Data Error
An error was detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating.
Causes:-01 Log Data Error 1 • Damaged log data file in the HDD 1. Initialize the HDD with SP5-832-004. -02 Log Data Error 2 • An encryption module not installed 1. Replace or set again the encryption module. 2. Disable the log encryption setting with SP9-730-004 («0» is off.). -03 Log Data Error 3 • Invalid log encryption key due to defective NVRAM data 1. Initialize the HDD with SP5-832-004. 2. Disable the log encryption setting with SP9-730-004 («0» is off.) -04 Log Data Error 4 • Unusual log encryption function due to defective NVRAM data 1. Initialize the HDD with SP5-832-004. -05 Log Data Error 5 • Installed NVRAM or HDD which is used in another machine. 1. Reinstall the previous NVRAM or HDD. 2. Initialize the HDD with SP5-832-004. -99 Log Data Error 99 • Other than the above causes 1. Ask your supervisor.
Remedy:
Code: 877
Description:HDD Data Overwrite Security SD card error
The ‘all delete’ function cannot be executed but the Data Overwrite Security Unit (D377) is installed and activated.
Causes:• Defective SD card (D377) • SD card (D377) not installed
Remedy:1. Replace the NVRAM and then install the new SD card. 2. Check and reinstall the SD card.
Code: 878
Description:TPM system authentication error
The system firmware is not authenticated by TPM (security chip).
Causes:• Incorrect updating for the system firmware • Defective flash ROM on the controller board
Remedy:1. Replace the controller board.
Code: 880
Description:File format converter error
The file format converter does not respond.
Causes:• Defective file format converter
Remedy:1. Replace the file format converter.
Code: 881
Description:Authentication area error Authentication application error is detected.
Causes:Error data in an authentication application reaches the management limit.
Remedy:1. Turn the main power switch off and on.
Code: 899
Description:Software performance error If the processing program shows abnormal performance and the program is abnormally ended, this SC is issued.
Causes:• Controller board defective • Software defective
Remedy:1. Replace the controller board. 2. Turn the main switch off and on. 3. Update the firmware on the controller.
Code: 900
Description:Electric counter error
Abnormal data in the counters.
Causes:• Defective NVRAM • Defective controller
Remedy:1. Check the connection between the NVRAM and controller. 2. Replace the NVRAM. 3. Replace the controller board.
Code: 910…915
Description:External Controller Error
Causes:The external controller alerted the machine about an error.
Remedy:1. Please refer to the instructions for the external controller (application).
Code: 919
Description:External Controller Error 6
While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected.
Causes:• Power outage at the EFI controller • EFI controller was rebooted • Connection to EFI controller loose
Remedy:1. Turn the main power switch off and on.
Code: 920
Description:Printer application error
An error is detected in the printer application program. -00 No response when starting up the PM -01 Timeout error during the PM operation -02 Working memory error -03 Cannot start-up the filtering process -04 Abnormal exit from the filtering process
Causes:• Defective software • Unexpected hardware resource (e.g., memory shortage)
Remedy:1. Software defective; turning on and off the main power switch 2. Insufficient memory; additional memory
Code: 921
Description:Printer font error
A necessary font is not found in the SD card.
Causes:• A necessary font is not found in the SD card. • The SD card data is corrupted.
Remedy:1. Turn the main power switch off and on.
Code: 925
Description:NetFile function error -00 HDD is defective -01 NetFile management file is broken
Causes:The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code.
Remedy:Procedure 1 If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865. Procedure 2 If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting – Ridoc I/F). NetFiles: Jobs printed from the document server using a PC and DeskTopBinder • Before you initialize the NetFile partition on the HDD, tell the customer that: • Received faxes on the delivery server will be erased • All captured documents will be erased • DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). Before you initialize the Netfile partition with SP5832-011, do these steps: 1. Go into the User Tools mode and do «Delivery Settings» to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5832-011, then turn the machine power off and on. Procedure 3 If «Procedure 2» is not the solution for the problem, do SP5832-001 (HDD Formatting – All), then turn the machine power off and on. SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code. Procedure 4 If «Procedure 3» is not the solution for the problem, replace the HDD.
Code: 990
Description:Software performance error
The software makes an unexpected operation.
Causes:• Defective software • Defective controller • Software error
Remedy:1. Turn the main switch off and on. 2. Reinstall the controller and/or engine main firmware.
Code: 991
Description:Software continuity error
The software has attempted to perform an unexpected operation. However, unlike SC 990, the object of the error is continuity of the software.
Causes:• Software program error • Internal parameter incorrect, insufficient working memory.
Remedy:1. This SC is not displayed on the LCD (logging only).
Code: 992
Description:Undefined error
Defective software program
Causes:• An error undetectable by any other SC code occurred
Remedy:1. Turn the main power switch off and on.
Code: 994
Description:Operation panel management records exceeded
An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware. This can occur if there if there are too many application screens open on the operation panel.
Causes:• No action required because this SC does not interfere with operation of the machine
Remedy:• No action required because this SC does not interfere with operation of the machine.
Code: 995
Description:CPM setting error
Causes:-01 • Defective BCU • NVRAM Replacement error 1. Install the previous NVRAM 2. Input the serial number with SP5-811-004, and turn the main power switch off and on. -02 • Defective NVRAM • Defective controller 1. Update the controller firmware. 2. Install a new NVRAM, and turn off and on the main power switch after SC995-002 has occurred. -03 • Incorrect type controller installed • Defective controller 1. Replace the controller with the correct type. -04 • Incorrect model controller installed. 1. Replace the controller with the correct model.
Remedy:
Code: 997
Description:Application function selection error
• The application selected by the operation panel key does not start or ends abnormally.
Causes:• Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
Remedy:1. Check the devices necessary for the application program. If necessary devices have not been installed, install them. 2. Check that application programs are correctly configured. 3. For a fax operation problem, simplify the nesting of the fax group addresses. 4. Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
Code: 998
Description:Application start error
No applications start within 60 seconds after the power is turned on.
Causes:• Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
Remedy:1. Check the setting of SP5-875-001. If the setting is set to «1 (OFF)», change it to «0 (ON)». 2. Check if the RAM-DIMM and ROM-DIMM are correctly connected. 3. Reinstall the controller system firmware. 4. Replace the controller board.
Print & Copy Mechanics 