Code: 101
Description:Exposure lamp error
The standard white level could not be set properly when scanning the white plate during automatic white level adjustment.
Causes:• White plate dirty • Spurious electrical noise on power supply line • Exposure lamp connection loose, broken, defective • Exposure lamp defective • High voltage power supply (power pack) harness loose, broken, defective • SBU defective • BCU defective • SIO defective
Remedy:1. Check and clean the scanner mirror(s) and scanner lens. 2. Check and clean the shading plate. 3. Replace the exposure lamp. 4. Replace the scanner mirror(s) or scanner lens. 5. Replace the SBU board. 6. Replace the BCU board. 7. Replace the SIO board.
Code: 120
Description:Scanner home position error 1
The scanner home position sensor does not detect the «OFF» condition during operation.
Causes:• Scanner motor driver defective • Scanner motor defective • Harness between SIO board and scanner motor disconnected • Scanner HP sensor defective • Harness between SIO and HP sensor disconnected
Remedy:1. Check the cable connection between the SIO board and scanner motor. 2. Check the cable connection between the SIO and HP sensor. 3. Replace the scanner motor. 4. Replace the HP sensor.
Code: 121
Description:Scanner home position error 2
The scanner HP sensor did not turn on during scanner initialization or copying.
Causes:• Scanner motor driver defective • Scanner motor defective • Harness between SIO board and scanner motor disconnected • Scanner HP sensor defective • Harness between SIO and HP sensor disconnected
Remedy:1. Check the cable connection between the SIO board and scanner motor. 2. Check the cable connection between the SIO and HP sensor. 3. Replace the scanner motor. 4. Replace the HP sensor.
Code: 141
Description:Black level correction error
Black level correction could not be set properly during automatic adjustment.
Causes:• Harnesses at the SBU, IPU, BCU loose, broken, defective. • SBU defective • IPU defective • BCU defective
Remedy:1. Check the cable connection 2. Replace the SBU. 3. Replace the IPU. 4. Replace the BCU.
Code: 142
Description:White level correction error
White level correction could not be set properly during automatic adjustment.
Causes:• Harnesses at SBU, IPU, BCU loose, broken, defective • Spurious electrical noise on power supply line • White plate dirty or missing • Anti-condensation heater (option) in scanner unit not operating • Exposure lamp harness, loose, broken, defective • Exposure lamp defective • SBU defective • IPU defective • BCU defective • SIO Defective
Remedy:1. Clean the exposure glass, white plate, mirrors, and lens. 2. Check if the exposure lamp is lit during initialization. 3. Check the harness connection between SBU, BCU and IPU. 4. Check the anti-condensation heater (option) is installed correctly. 5. Replace the exposure lamp. 6. Replace the SBU board. 7. Replace the IPU board. 8. Replace the BCU board. 9. Replace the SIO board.
Code: 144
Description:SBU communication error
Connection to the SBU could not be confirmed, possibly due to a defect in the BCU detection port.
Causes:• Harness connection at IPU, BCU, SBU loose, broken, defective • Spurious electrical noise on power supply line • IPU defective • BCU defective • SBU defective
Remedy:1. Replace the harness. 2. Replace the IPU. 3. Replace the SBU. 4. Replace the BCU.
Code: 161-001
Description:IPU error
The error result of self-diagnostic by the ASIC on the BCU is detected.
Causes:• Defective BCU • Defective connection between BCU and SBU
Remedy:1. Check the connection between BCU and SBU. 2. Replace the BCU.
Code: 161-002
Description:IPU error
The machine detects an error during an access to the Ri.
Causes:• Defective BCU board
Remedy:Replace the BCU board.
Code: 165
Description:Copy Data Security Unit error
• The copy data security board is not detected when the copy data security function is set «ON» with the initial setting. • A device check error occurs when the copy data security function is set «ON» with the initial setting.
Causes:• Incorrect installation of the copy data security board • Defective copy data security board
Remedy:1. Reinstall the copy data security board. 2. Replace the copy data security board.
Code: 195
Description:Serial Number Mismatch
• Serial number stored in the memory does not have the correct code.
Causes:• NVRAM defective • BCU replaced without original NVRAM
Remedy:1. Check the serial number with SP5-811-002. 2. If the stored serial number is incorrect, contact your supervisor.
Code: 202
Description:Polygon motor error 1: ON timeout
The polygon mirror motor did not reach the targeted operating speed within 10 sec. after turning on or changing speed
Causes:• Polygon motor/driver board harness loose or broken • Polygon motor/driver board defective • Laser optic unit defective • IPU defective
Remedy:1. Replace the polygon motor. 2. Replace the laser optics housing unit. 3. Replace the harness. 4. Replace the IPU.
Code: 203
Description:Polygon motor error 1: OFF timeout
The polygon mirror motor did not leave READY status within 3 sec. after polygon motor switched off.
Causes:• Polygon motor/driver board harness loose or broken • Polygon motor/driver board defective • Laser optic unit defective • IPU defective
Remedy:1. Replace the polygon motor. 2. Replace the laser optics housing unit. 3. Replace the harness. 4. Replace the IPU.
Code: 204
Description:Polygon motor error 1: XSCRDY signal error
The XSCRDY signal remained HIGH for 200 ms while the LD unit was firing.
Causes:• Polygon motor/driver board harness loose or broken • Polygon motor/driver board defective • Laser optic unit defective • IPU defective
Remedy:1. Replace the polygon motor. 2. Replace the laser optics housing unit. 3. Replace the harness. 4. Replace the IPU.
Code: 220
Description:Laser synchronization detection error: LD0
The laser synchronizing detection signal for the start position of the LD was not output for two sec. after LDB unit turned on with the polygon motor rotating normally.
Causes:• Laser synchronizing detection board harness loose or broken. • Laser synchronization detection board defective • LDB unit defective • IPU defective
Remedy:1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the IPU.
Code: 230
Description:FGATE ON error
The FGATE signal did not assert within the prescribed time. (The BCU generates the FGATE signal and sends it to the LD unit when the registration sensor switches on.)
Causes:• BCU, Controller board harness loose or broken • BCU defective • Controller board defective
Remedy:1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board.
Code: 231
Description:FGATE OFF error
The FGATE signal did not go off within the prescribed time. (The BCU generates the FGATE signal and sends it to the LD unit when the registration sensor switches on.)
Causes:• BCU, Controller board harness loose or broken • BCU defective • Controller board defective
Remedy:1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board.
Code: 240
Description:LD error
The IPU detected a problem at the LD unit.
Causes:• LD unit harness broken, defective • BCU harness broken defective • LD unit defective • BCU defective
Remedy:1. Replace the harness of the LD. 2. Replace the laser optics housing unit. 3. Replace the harness of the BCU. 4. Replace the BCU.
Code: 302
Description:Charge level output error
The PWM output level was detected higher than 50% after 10 consecutive samplings.
Causes:• Harness of the high voltage power supply board (power pack) is loose, broken. • PCU connection loose or broken
Remedy:1. Replace the harness of the power pack. 2. Replace the harness of the PCU. 3. Replace the PCU.
Code: 355
Description:ID sensor error
• One of the following conditions occurred when the ID sensor pattern was calibrated during printing: Vsp > 2.5V Vsg < 2.5V Vsp = 0V Vsg = 0V • The following conditions occurred simultaneously when the ID sensor pattern was calibrated during printing: Vsg = 5V PWM = 0 (LED current drop) • Error occurred during automatic adjustment of Vsg: Vsg output did not attain 4V, even with PWM = 1023 (maximum current for LED) Vsg output was greater than 4V, even with PWM=1 (no current for the LED)
Causes:• ID sensor dirty or defective • ID sensor harness disconnected, or connector damaged • BCU defective • High voltage power supply board (power pack) defective • Scanning system or image creation system malfunction
Remedy:1. Replace the ID sensor harness. 2. Replace the ID sensor. 3. Replace the harness of the high voltage power supply board (power pack). 4. Replace the harness of the BCU. 5. Replace the BCU.
Code: 389
Description:TD sensor error 1
TD sensor output was less than 0.5V, or more than 0.5V 10 times in succession. If the fax unit is installed, this SC is issued immediately. If the fax unit is not installed, this SC is issued after the prescribed number of copies has printed.
Causes:• TD sensor abnormal • Poor connection of the PCU
Remedy:1. Replace the TD sensor. 2. Replace the harness of PCU.
Code: 390
Description:TD sensor error 2
The TD sensor outputs less than 0.5V or more than 4.0V 10 times consecutively during copying. Note: If the fax option is installed, this SC is issued immediately. If the fax option is not installed, this SC is issued after the prescribed number of pages is copied.
Causes:• TD sensor abnormal • Poor connection of the PCU
Remedy:1. Replace the TD sensor. 2. Replace the harness of PCU.
Code: 391
Description:Development bias leak
The PWM output level was detected higher than 50% after 10 consecutive samplings.
Causes:• High voltage power supply board (power pack) harness loose, broken. • PCU connection loose or broken
Remedy:1. Replace the harness of the high voltage power supply board (power pack). 2. Replace the harness of the PCU.
Code: 392
Description:TD sensor initial setting error
Initialization of the new PCU unit failed (the drum and development roller did not start rotating)
Causes:• ID sensor harness loose, broken • TD sensor harness loose, broken • ID sensor defective • TD sensor defective
Remedy:1. Replace the harness of the ID sensor. 2. Replace the the ID sensor. 3. Replace the harness of the TD sensor. 4. Replace the TD sensor.
Code: 401
Description:Transfer roller leak error 1
A transfer roller current leak signal wad detected. (The current feedback signal for the transfer roller was not detected within the correct time.)
Causes:• High voltage supply board set incorrectly or defective • Transfer roller set incorrectly or damaged • Transfer unit set incorrectly
Remedy:1. Check the high voltage supply board is set correctly. 2. Check the harness of the high voltage supply board. 3. Replace the high voltage supply board. 4. Check the transfer roller is set correctly. 5. Replace the transfer roller. 6. Check the transfer unit is set correctly.
Code: 402
Description:Transfer roller leak error 2
A transfer roller current leak signal is detected. The current feedback signal for the transfer roller is not detected within the correct time.
Causes:• Transfer roller set incorrectly or damaged • High voltage supply board set incorrectly or defective
Remedy:1. Check the high voltage supply board is set correctly. 2. Check the harness of the high voltage supply board. 3. Replace the high voltage supply board. 4. Check the transfer roller is set correctly. 5. Replace the transfer roller.
Code: 411
Description:Separation bias leak error
A separation bias leak signal was detected.
Causes:• High voltage supply board defective • Discharge plate defective
Remedy:1. Check the harness of the high voltage supply board. 2. Replace the high voltage supply board. 3. Replace the discharge plate.
Code: 490
Description:Toner supply motor leak error
More than 1 ampere supplied to the toner supply motor for longer than 200 ms.
Causes:• Toner supply motor defective
Remedy:1. Replace the toner transport motor.
Code: 500
Description:Main motor lock
The machine detected motor lock (motor is not operating correctly)
Causes:• An obstruction has blocked operation of the main motor • Main motor harness loose or broken • Main motor or main motor driver board defective • Overload on the main motor
Remedy:1. Replace the harness of the main motor. 2. Replace the motor. 3. Replace the main motor driver board. 4. Check for the blockages in the main motor mechanism.
Code: 501
Description:Paper Tray 1 error
• When the tray lift motor rotates counterclockwise, (if the upper limit is not detected within 10 seconds), the machine asks the user to reset the tray. • When the tray lift motor rotates clockwise, (if the upper limit is not detected within 1.5 seconds), the machine asks the user to reset the tray. If one of these conditions occurs three consecutive times, the SC is generated.
Causes:• Disconnected or defective paper lift sensor • Disconnected or defective tray lift motor • Defective bottom plate lift mechanism • Too much paper in the tray • Defective IOB
Remedy:1. Check if the paper is not loaded too much. 2. Check if the bottom plate smoothly moves up and down manually. 3. Check and/or replace the tray lift motor/ paper lift sensor. 4. Replace the IOB.
Code: 502
Description:Paper Tray 2 error
• When the tray lift motor rotates counterclockwise, (if the upper limit is not detected within 10 seconds), the machine asks the user to reset the tray. • When the tray lift motor rotates clockwise, (if the upper limit is not detected within 1.5 seconds), the machine asks the user to reset the tray. If one of these conditions occurs three consecutive times, the SC is generated.
Causes:• Disconnected or defective paper lift sensor • Disconnected or defective tray lift motor • Defective bottom plate lift mechanism • Too much paper in the tray • Defective IOB
Remedy:1. Check if the paper is not loaded too much. 2. Check if the bottom plate smoothly moves up and down manually. 3. Check and/or replace the tray lift motor/ paper lift sensor. 4. Replace the IOB.
Code: 503
Description:Tray 3 error (Paper Feed Unit or LCT)
This SC is generated if the following condition occurs 3 consecutive times. For the paper feed unit: • When the tray lowers, the tray lift sensor does not go off within 15 sec. For the LCT: • When the main switch is turned on or when the LCT is set, if the end fence is not in the home position (home position sensor ON), the tray lift motor stops. • If the upper limit does not go off for 8 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on.
Causes:For the paper feed unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection
Remedy:1. Check the cable connections. 2. Check and/or replace the defective component.
Code: 504
Description:Tray 4 error (3 Tray Paper Feed Unit)
This SC is generated if the following condition occurs 3 consecutive times. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec.
Causes:1. Check the cable connections. 2. Check and/or replace the defective component.
Remedy:1. Check the cable connections. 2. Check and/or replace the defective component.
Code: 508
Description:By-pass bottom plate error
The signal from the by-pass tray HP sensor does not change for 1.0 second after the by-pass motor has rotated counterclockwise. If this condition occurs three consecutive times, the SC is generated.
Causes:• Disconnect or defective harness of the by-pass motor • Defective or disconnected connection for the by-pass motor. • Defective by-pass motor • Disconnect or defective harness of the by-pass HP sensor • Defective or disconnected connection for the by-pass HP sensor. • Defective by-pass HP sensor
Remedy:Check the operation of the by-pass motor with SP5804-023. No operation: 1. Check the harness connection of the by-pass tray and duplex unit. 2. Replace the by-pass motor. Operation: Check the operation of the by-pass HP sensor with SP5803-048 while the by-pass motor is rotating. No change of Bit 0 1. Check the harness connection of the by-pass HP sensor. 2. Replace the by-pass HP sensor.
Code: 530
Description:Ventilation fan: front error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected.
Causes:• Defective ventilation fan: front or rear • Disconnected or defective harness • Defective DRB • Defective BCU
Remedy:1. Check or replace the harness. 2. Replace the ventilation fan: front (SC530) or rear (SC531). 3. Replace the DRB. 4. Replace the BCU.
Code: 531
Description:Ventilation fan: rear error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected.
Causes:• Defective ventilation fan: front or rear • Disconnected or defective harness • Defective DRB • Defective BCU
Remedy:1. Check or replace the harness. 2. Replace the ventilation fan: front (SC530) or rear (SC531). 3. Replace the DRB. 4. Replace the BCU.
Code: 532
Description:Laser unit fan error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected.
Causes:• Defective laser unit fan • Disconnected or defective harness • Defective drive board • Defective BCU
Remedy:1. Replace the laser unit fan. 2. Check the harness of the laser unit fan. 3. Replace the harness of the laser unit fan. 4. Replace the drive board. 5. Replace the BCU.
Code: 541
Description:Fusing thermistor open (center)
The temperature of the hot roller remained below 0C for 5 sec at the center of the hot roller.
Causes:• Fusing thermistor out of its position because of incorrect installation • Fusing thermistor disconnected or defective • Power supply not within rated range (15% or more below rating)
Remedy:1. Check the fusing thermistor is set correctly. 2. Replace the fusing thermistor. 3. Check the power supply source.
Code: 542
Description:Fusing temperature warm-up error (center)
• The fusing temperature did not reach the standby temperature within 20 sec. at the center of the hot roller after the main switch turned on.
Causes:• Fusing thermistor defective or out of position • Fusing lamp disconnected • Thermistor defective • Fusing lamp defective
Remedy:1. Check the fusing thermistor is set correctly. 2. Replace the fusing thermistor. 3. Check the fusing lamp is connected. 4. Replace the fusing lamp.
Code: 543
Description:Fusing overheat error 1 (center)
The fusing thermistor detected a fusing temperature over 230°C for 5 sec. at the center of the hot roller.
Causes:• TRIAC short on PSU (PSU defective) • BCU board defective • Fusing thermistor defective
Remedy:1. Replace the PSU. 2. Replace the BCU board. 3. Replace the thermistor.
Code: 544
Description:Fusing overheat error 2 (center)
A fusing temperature over 250°C is detected at the center of the hot roller by the fusing temperature monitor circuit in the BCU board. The power was interrupted for more than 0.3 sec.
Causes:• TRIAC short on PSU (PSU defective) • BCU board defective • Fusing thermistor defective • Power supply voltage unstable
Remedy:1. Replace the PSU. 2. Replace the BCU board. 3. Replace the thermistor. 4. Check the power supply source.
Code: 545
Description:Fusing overheat error 3 (center)
After warmup, the center of the hot roller attained full operating temperature and maintained this temperature for 10 sec. without the hot roller rotating.
Causes:• Center hot roller thermistor installed incorrectly, disconnected. • Center hot roller thermistor defective
Remedy:1. Check the hot roller thermistor is set correctly. 2. Replace the hot roller thermistor.
Code: 547
Description:The zero cross signal is detected for 0.05 seconds three times even though the heater relay is off when turning on the main power.
• The zero cross signal is not detected for 2 seconds even though the heater relay is on after turning on the main power or closing the front door.
Causes:• Defective fusing lamp relay • Defective fusing lamp relay circuit • Unstable power supply
Remedy:1. Replace the fusing lamp relay. 2. Check the power supply source.
Code: 551
Description:Fusing thermistor open (end)
The temperature of the hot roller remained below 0C for 5 sec. at the end of the hot roller.
Causes:• Fusing thermistor out of its position because of incorrect installation • Fusing thermistor disconnected or defective • Power supply not within rated range (15% or more below rating)
Remedy:1. Check the fusing thermistor is set correctly. 2. Replace the fusing thermistor. 3. Check the power supply source.
Code: 552
Description:Fusing temperature warm-up error (end)
The fusing temperature did not reach the standby temperature within 20 sec. at the center of the hot roller after the main switch turned on.
Causes:• Fusing thermistor defective or out of position • Fusing lamp disconnected • Thermistor defective • Fusing lamp defective
Remedy:1. Check the fusing thermistor is set correctly. 2. Check the fusing lamp is connected correctly. 3. Replace the fusing thermistor. 4. Replace the fusing lamp.
Code: 553
Description:Fusing overheat error 1 (end)
The fusing thermistor detected a fusing temperature over 230°C for 5 sec. at the center of the hot roller.
Causes:• TRIAC short on PSU (PSU defective) • BCU board defective • Fusing thermistor defective
Remedy:1. Replace the PSU. 2. Replace the BCU board. 3. Replace the thermistor.
Code: 554
Description:Fusing overheat error 2 (end)
A fusing temperature over 250°C is detected at the center of the hot roller by the fusing temperature monitor circuit in the BCU board. The power was interrupted for more than 0.3 sec.
Causes:• TRIAC short on PSU (PSU defective) • BCU board defective • Fusing thermistor defective • Power supply voltage unstable
Remedy:1. Replace the PSU. 2. Replace the BCU board. 3. Replace the thermistor. 4. Check the power supply source.
Code: 555
Description:Fusing overheat error 3 (end)
After warmup, the center of the hot roller attained full operating temperature and maintained this temperature for 10 sec. without the hot roller rotating.
Causes:• Center hot roller thermistor installed incorrectly, disconnected. • Center hot roller thermistor defective
Remedy:1. Check the hot roller thermistor is set correctly. 2. Replace the hot roller thermistor.
Code: 557
Description:Zero cross waveform signal error
The waveform of the zero cross signal was detected out of range.
Causes:• Electrical noise on the power supply line
Remedy:Check the power supply source.
Code: 559
Description:Consecutive fusing unit paper jams
Three consecutive paper jams occurred in the fusing unit. The paper jam counter for the fusing unit reaches 3 times. The paper jam counter clears after the paper feeds correctly. Note: This SC is issued only if SP1159 is set to «1».
Causes:• Paper jam in the fusing unit.
Remedy:1. Remove the paper jam in the fusing unit. 2. Make sure that the paper path in the fusing unit is clear.
Code: 590
Description:Exhaust fan motor error
The CPU detects an exhaust fan lock signal consecutively 200 ms.
Causes:• Poor connection of the exhaust fan motor • Too much load on the motor drive
Remedy:1. Check the connection of the exhaust fan motor. 2. Check for blockages in the motor drive mechanism.
Code: 620
Description:Communication error between IPU and ADF
A break occurred in the connection between the IPU and ADF
Causes:• Finisher serial cable connection loose, broken • BCU defective • Finisher main board defective • External noise
Remedy:1. Check the cable connection of the ARDF. 2. Shut out the external noise. 3. Replace the ARDF. 4. Replace the BCU board.
Code: 621
Description:Finisher communication error
While the IOB communicates with an optional unit, an SC code is displayed if one of following conditions occurs. • The IOB receives the break signal which is generated by the peripherals only just after the main switch is turned on. • When the IOB does not receive an OK signal from a peripheral 100ms after sending a command to it. The IOB resends the command. The IOB does not receive an OK signal after sending the command 3 times.
Causes:• Cable problems • IOB problems • BCU problems • PSU problems in the machine • Main board problems in the peripherals
Remedy:1. Check if the cables of peripherals are correctly connected. 2. Replace the PSU if no power is supplied to peripherals. 3. Replace the IOB or main board of peripherals. 4. Replace the BCU.
Code: 622
Description:Paper tray unit communication error
While the IOB communicates with an optional unit, an SC code is displayed if one of following conditions occurs. • The IOB receives the break signal which is generated by the peripherals only just after the main switch is turned on. • When the IOB does not receive an OK signal from a peripheral 100ms after sending a command to it. The IOB resends the command. The IOB does not receive an OK signal after sending the command 3 times.
Causes:• Cable problems • IOB problems • BCU problems • PSU problems in the machine • Main board problems in the peripherals
Remedy:1. Check if the cables of peripherals are correctly connected. 2. Replace the PSU if no power is supplied to peripherals. 3. Replace the IOB or main board of peripherals. 4. Replace the BCU.
Code: 632
Description:Counter device error 1
After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms.
Causes:• Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged • Make sure that SP5113 is set to enable the optional counter device.
Remedy:Check the connection between the main machine and optional counter device.
Code: 633
Description:Key/card counter device error 2
During communication with the device, the MCU received a break (Low) signal.
Causes:• Serial line from the device to the main machine is unstable, disconnected, or defective
Remedy:1. Check if the setting of the SP5113 is correctly set. 2. Check the connection between the main machine and optional counter device.
Code: 634
Description:Key/card counter device error 3
The backup battery of the counter device RAM is low.
Causes:• RAM backup battery exhausted • Counter device defective
Remedy:Replace the counter device.
Code: 635
Description:Key/card counter device error 4
After installation of the device a message alerts user to a battery voltage abnormal error.
Causes:• Device control board defective • Device control board backup battery defective
Remedy:Replace the counter device.
Code: 636
Description:OSM User Code File Error
The correct «usercode» file could not be found in the root folder of the SD card because the file is not present, or the existing file is corrupted or the wrong type file
Causes:• Make sure the eccm.mod file is in the root folder of the SD card. Note: The usercode files are created with the User Setting Tool «IDissuer.exe».
Remedy:Check the eccm.mod file is in the root folder of the SD card.
Code: 641
Description:Engine-Controller Communication Error: Non-Response
There was no response to a frame sent from the controller board to the engine.
Causes:Turn the machine power off/on.
Remedy:Turn the machine power off/on.
Code: 650
Description:Communication error of the remote service modem (Cumin-M)
Authentication error The authentication for the Cumin-M failed at dial up connection.
Causes:-001 – Authentication error The authentication for the Cumin-M failed at dial up connection. • Incorrect SP settings • Disconnected telephone line • Disconnected modem board Check and set the correct user name (SP5816-156) and password (SP5816-157). -004 – Incorrect modem setting Dial up fails due to the incorrect modem setting. Same as -001 Check and set the correct AT command (SP5819-160). -005 – Communication line error The supplied voltage is not sufficient due to the defective communication line or defective connection. Same as -001 Consult with the user’s local telephone company. -011 – Incorrect network setting Both the NIC and Cumin-M are activated at the same time. Same as -001 Disable the NIC with SP5985-1. -012 – Modem board error The modem board does not work properly even though the setting of the modem board is installed with a dial up connection. Same as -001 1. Install the modem board. 2. Replace the modem board.
Remedy:
Code: 651
Description:An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection.
• Caused by a software bug
Causes:No action required because this SC does not interfere with operation of the machine.
Remedy:No action required because this SC does not interfere with operation of the machine.
Code: 652
Description:ID2 mismatching
ID2 for @Remote certification is mismatching between the controller board and NVRAM.
Causes:• Used controller board installed • Used NVRAM installed
Remedy:1. Install the correct controller board or new controller board. 2. Install the correct NVRAM or new NVRAM.
Code: 653
Description:ID2 error
ID2 stored in the NVRAM is incorrect.
Causes:• Used NVRAM installed
Remedy:Clear the ID2 in the NVRAM, and then input a correct ID2.
Code: 669
Description:The machine failed to detect a match between the read/write data for the EEPROM on the BCU after 3 attempts.
Causes:• EEPROM installed incorrectly • EEPROM defective. Turn the machine power off/on after replacing the EEPROM. • BCU defective.
Remedy:1. Install the EEPROM correctly. 2. Replace the EEPROM. 3. Replace the BCU.
Code: 670
Description:Engine response error
After powering on the machine, a response is not received from the engine within 30 seconds.
Causes:• BCU installed incorrectly • BCU defective • Controller board defective
Remedy:1. Install the BCU correctly. 2. Replace the BCU. 3. Replace the controller board.
Code: 671
Description:Engine board mismatch error
Engine board and controller mismatch detected.
Causes:• Wrong engine board installed. • Wrong controller board installed. • Check the type of engine board and controller board.
Remedy:1. Replace the BCU. 2. Replace the controller board.
Code: 672
Description:Controller-to-operation panel communication error at startup
After powering on the machine, the communication circuit between the controller and the operation panel is not opened, or communication with controller is interrupted after a normal startup.
Causes:• Controller stalled • Controller board installed incorrectly • Controller board defective • Operation panel connector loose or defective
Remedy:1. Check the harness connection. 2. Replace the controller board.
Code: 674
Description:Transmission error in controller board
Video transmission error is detected in the controller board.
Causes:-01 M2P error M2P error is occurred during transmitting the video data to the ASIC. • Defective Controller Board 1. Turn the main switch off and on. 2. Replace the controller board. -02 PCI error ASIC could not access to the PCI. • Defective Controller Board 1. Turn the main switch off and on. 2. Replace the controller board.
Remedy:
Code: 687
Description:Memory address (PER) command error
The BCU did not receive a memory address command from the controller with the prescribed time once the paper reached the registration sensor.
Causes:• Harness connection at BCU, Controller board loose or broken • Defective HDD • Defective BCU • Defective Controller Board
Remedy:1. Check if the controller board is firmly connected to the BCU. 2. Replace the controller board. 3. Replace the HDD 4. Replace the BCU.
Code: 690
Description:GAVD communication error
• The I2C bus device ID is not identified during initialization. • A device-status error occurs during I2C bus communication. • The I2C bus communication is not established due to an error other than a buffer shortage.
Causes:• Loose connection • Defective BCU • Defective LD controller board
Remedy:1. Turn the main switch off and on. 2. Check the cable connection. 3. Replace the laser optics-housing unit. 4. Replace the BCU board.
Code: 720
Description:Upper transport motor error
The upper transport motor in the finisher is not operating.
Causes:• Upper transport motor drive is obstructed (jammed paper, paper scraps, etc.) • The motor harness loose or broken • Upper transport motor defective
Remedy:1. Check for blockages in the upper transport motor mechanism. 2. Replace the upper transport motor. 3. Replace the finisher main board.
Code: 721
Description:Front fence motor error
The jogger fence motor in the finisher is not operating.
Causes:• Jogger motor drive is obstructed (jammed paper, paper scraps, etc.) • The motor harness loose or broken • Jogger fence HP sensor dirty, loose, defective • Jogger fence motor defective
Remedy:1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the jogger fence motor mechanism. 3. Replace the jogger fence HP sensor and/or jogger motor. 4. Replace the finisher main board.
Code: 723
Description:Feed-out belt motor error
The feed-out belt did not return to the home position within the prescribed time
Causes:• Feed-out belt motor drive is obstructed (jammed paper, paper scraps, etc.) • Motor harness loose or broken • Feed-out belt HP sensor dirty, disconnected, broken • Motor defective
Remedy:1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the feed-out belt motor mechanism. 3. Replace the feed-out belt HP sensor and/or feed-out motor. 4. Replace the finisher main board.
Code: 725
Description:Finisher exit guide plate motor error
The exit guide plate HP sensor did not activate within the prescribed time after the exit guide plate motor turned on.
Causes:• Finisher exit guide plate motor drive is obstructed (jammed paper, paper scraps, etc.) • Exit guide plate motor harness loose, broken • Exit guide plate HP sensor harness loose, broken • Exit guide plate motor defective • Exit guide plate HP sensor defective
Remedy:1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the exit guide plate motor mechanism. 3. Replace the exit guide plate position sensor and/or exit guide plate motor. 4. Replace the finisher main board.
Code: 730
Description:Shift tray motor error
The shift tray motor in the 1000-sheet finisher is not operating.
Causes:• Shift motor drive is obstructed (jammed paper, paper scraps, etc.) • Shift motor harness loose, broken • Shift tray HP sensor harness loose, broken • Shift motor defective • Shit tray HP sensor defective
Remedy:1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift tray motor mechanism. 3. Replace the shift tray HP sensor and/or shift tray motor. 4. Replace the finisher main board.
Code: 731
Description:Exit motor error
The exit motor in the finisher is not operating.
Causes:• Exit motor drive is obstructed (jammed paper, paper scraps, etc.) • The motor harness loose or broken • Exit motor defective
Remedy:1. Check for blockages in the exit motor mechanism. 2. Replace the exit motor. 3. Replace the finisher main board.
Code: 740
Description:Corner stapler motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For 1000-sheet (booklet) finisher • The stapler motor does not switch off within the prescribed time after operating. • The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position. The HP sensor of the staple unit detects the home position after the staple unit moves from its home position.
Causes:• Staple jam • Number of sheets in stack exceeds allowed number of sheets for stapling • Stapler motor obstructed • Stapler motor defective
Remedy:1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor. 3. Replace the finisher main board.
Code: 742
Description:Stapler movement motor
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For 1000-sheet (booklet) finisher • The stapler HP sensor is not activated within the specified time after the stapler motor turned on.
Causes:• Stapler or motor drive is blocked by obstruction • Motor harness loose or broken • Stapler HP sensor harness loose, broken • Motor defective • Stapler HP sensor defective
Remedy:1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor.
Code: 746
Description:Stack feed motor error
The stack feed HP sensor in the 1000-sheet booklet finisher did not detect «ON» twice (once: jam error) within the prescribed time after the stack feed motor turned on. -or• The stack feed HP sensor did not detect «OFF» twice (once: jam error) for the specified time after the stack feed motor turned on.
Causes:• Motor drive obstructed • Stack feed motor harness loose, broken • Stack feed motor defective
Remedy:1. Check the connections and cables for the stack feed motor and HP sensor. 2. Check for blockages in the stack feed motor mechanism. 3. Replace the stack feed HP sensor and/or stack feed motor 4. Replace the finisher main board.
Code: 747
Description:Lower transport motor error
The lower transport motor in the finisher is not operating.
Causes:• Lower transport motor drive is obstructed (jammed paper, paper scraps, etc.) • The motor harness loose or broken • Lower transport motor defective
Remedy:1. Check for blockages in the upper transport motor mechanism. 2. Replace the upper transport motor. 3. Replace the finisher main board.
Code: 750
Description:Tray lift motor error
The tray lift motor in the 1000-sheet booklet finisher is not operating.
Causes:• Motor harness loose, broken • Motor drive obstructed • Stack height sensor dirty, harness loose, broken • Motor defective • Stack height sensor defective
Remedy:1. Check the connections to the shift tray motor. 2. Replace the shift tray motor. 3. Check the connections to the stack height sensor. 4. Replace the stack height sensor.
Code: 760
Description:Finisher punch motor error (D589)
The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Punch HP sensor harness loose, broken • Punch motor harness loose, broken • Punch motor obstructed • Punch motor defective • Punch HP sensor defective
Remedy:1. Check the connections and cables for the punch motor and HP sensor. 2. Check for blockages in the punch motor mechanism. 3. Replace the punch motor harness. 4. Replace the punch HP sensor and/or punch motor 5. Replace the finisher main board.
Code: 761
Description:Folder plate motor error (D589)
The folder plate in the 1000-sheet booklet finisher moved but was not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Folder plate motor drive obstructed • Folder plate HP sensor harness loose, broken • Folder plate motor harness loose, broken • Folder plate motor defective • Folder plate HP sensor defective
Remedy:1. Check the connections and cables for the folder plate motor and HP sensor. 2. Check for blockages in the folder plate motor mechanism. 3. Replace the folder plate motor harness. 4. Replace the folder plate HP sensor and/or folder plate motor 5. Replace the finisher main board.
Code: 763
Description:Punch movement motor error (D589)
The punch unit moved but it was not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code
Causes:• Motor harness loose, broken • Motor drive obstructed • Motor defective
Remedy:1. Check the connections to the punch movement motor. 2. Replace the punch movement motor
Code: 764
Description:Paper position slide motor error (D589)
The paper position sensor detected movement of the slide but the slide was not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor harness loose, broken • Motor drive obstructed • Motor defective
Remedy:1. Check the connections to the paper position sensor slide motor. 2. Replace the paper position sensor slide motor.
Code: 765
Description:Bottom fence lift motor error (D589)
The bottom fence HP sensor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor harness loose, broken • Motor drive obstructed • Motor defective
Remedy:1. Check the connections to the bottom fence lift motor. 2. Replace the bottom fence lift motor.
Code: 766
Description:Paper position sensor slide motor error (D589)
The paper position sensor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor harness loose, broken • Motor drive obstructed • Motor defective
Remedy:1. Check the connections to the paper position sensor slide motor. 2. Replace the paper position sensor slide motor.
Code: 770
Description:Shift motor error (D583)
The shift motor HP sensor does not detect any change for 1.86 seconds after the shift motor has turned on at power on or during its operation.
Causes:• Defective shift motor • Defective shift motor HP sensor
Remedy:1. Check the connections to the shift motor and the shift motor HP sensor. 2. Defective shift motor or the shift motor HP sensor.
Code: 791
Description:Bridge unit error
The machine recognizes the finisher, but does not recognize the bridge unit.
Causes:• Defective connector • Broken harness
Remedy:1. Check the connections between the bridge unit and the machine. 2. Install a new bridge unit.
Code: 792
Description:Finisher error
The machine does not recognize the finisher, but recognizes the bridge unit.
Causes:• Defective connector • Defective harness • Incorrect installation
Remedy:1. Check the connections between the finisher and the machine. 2. Install a new finisher.
Code: 793-01, 794-01
Description:Front jogger motor error 1-bin tray (D586)
The machine does not detect a correct signal from the front jogger fence HP sensor while the front jogger motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective front jogger motor • Loosen connection • Motor overload • Defective front jogger fence HP sensor
Remedy:1. Replace the front jogger fence HP sensor. 2. Replace the front jogger motor.
Code: 793-02, 794-02
Description:Rear jogger motor error 1-bin tray (D586)
The machine does not detect a correct signal from the rear jogger fence HP sensor while the rear jogger motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective rear jogger motor • Loosen connection • Motor overload • Defective rear jogger fence HP sensor
Remedy:1. Replace the rear jogger fence HP sensor. 2. Replace the rear jogger motor.
Code: 793-03, 794-03
Description:Pick-up roller contact motor error 1-bin tray (D586)
The machine does not detect a correct signal from the pick-up roller HP sensor while the pick-up roller contact motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective pick-up roller contact motor • Loosen connection • Motor overload • Defective pick-up roller HP sensor
Remedy:1. Replace the pick-up roller HP sensor. 2. Replace the pick-up roller contact motor.
Code: 793-04, 794-04
Description:Exit guide plate motor error 1-bin tray (D586)
The machine does not detect a correct signal from the exit guide plate HP sensor while the exit guide plate motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective exit guide plate motor • Loosen connection • Motor overload • Defective exit guide plate HP sensor
Remedy:1. Replace the exit guide plate HP sensor. 2. Replace the exit guide plate motor.
Code: 793-05, 794-05
Description:Output tray motor error with 1-bin tray (D586)
The machine does not detect a correct signal from the stack height detection lever sensor while the output tray motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective output tray motor • Loosen connection • Motor overload • Defective stack height detection lever sensor
Remedy:1. Replace the stack height detection lever sensor. 2. Replace the output tray motor.
Code: 793-06, 794-06
Description:Stack height detection lever motor error with 1-bin tray (D586)
The machine does not detect a correct signal from the stack height detection lever HP sensor while the stack height detection lever motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective stack height detection lever motor • Loosen connection • Motor overload • Defective stack height detection lever HP sensor • Defective stack height detection lever sensor
Remedy:1. Replace the stack height detection lever sensor. 2. Replace the output tray motor.
Code: 793-07, 794-07
Description:Punch drive motor error with 1-bin tray (D586)
The machine does not detect a correct signal from the punch position sensor while the punch drive motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective punch drive motor • Loosen connection • Motor overload • Defective punch position sensor
Remedy:1. Replace the punch position sensor . 2. Replace the punch drive motor.
Code: 793-08, 794-08
Description:Punch movement motor error with 1-bin tray (D586)
The machine does not detect a correct signal from the punch position sensor while the punch movement motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective punch movement motor • Loosen connection • Motor overload • Defective punch position sensor
Remedy:1. Replace the punch position sensor. 2. Replace the punch movement motor.
Code: 793-09, 794-09
Description:Paper position sensor unit motor error with 1-bin tray (D586)
The machine does not detect a correct signal from the paper position detection unit HP sensor while paper position sensor unit motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective paper position sensor unit motor • Loosen connection • Motor overload • Defective paper position detection unit HP sensor
Remedy:1. Replace the paper position detection unit HP sensor. 2. Replace the paper position sensor unit motor.
Code: 793-11, 794-11
Description:Stapler unit motor error with 1-bin tray (D586)
The machine does not detect a correct signal from the paper position detection unit HP sensor while the stapler unit motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective paper position sensor unit motor • Loosen connection • Motor overload • Defective paper position detection unit HP sensor
Remedy:1. Replace the paper position detection unit HP sensor. 2. Replace the paper position sensor unit motor.
Code: 793-12, 794-12
Description:Shift roller motor error with 1-bin tray (D586)
The machine does not detect a correct signal from the shift roller HP sensor while the shift roller motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective paper position sensor unit motor • Loosen connection • Motor overload • Defective shift roller HP sensor
Remedy:1. Replace the shift roller HP sensor. 2. Replace the paper position sensor unit motor.
Code: 798-01
Description:Upper limit switch error (D585)
The upper limit switch of the 500-sheet finisher (D585) is pushed due to tray lift error or some problems.
Causes:• Upper limit switch pulled up • Defective upper limit swtich
Remedy:1. Check the harness. 2. Check for blockage around the upper limit switch. 3. Replace the upper limit switch.
Code: 798-02
Description:Finisher jogger motor error (D585)
The machine does not detect a correct signal from the front jogger fence HP sensor while the front jogger motor is operating. The 1st failure issues an original jam message, and the 2nd failure issues this SC code.
Causes:• Jogger HP sensor disconnected, defective • Jogger motor disconnected, defective • Jogger motor overloaded due to obstruction • Finisher main board and jogger motor
Remedy:1. Check or replace the harness. 2. Check for blockages in the jogger motor mechanism. 3. Replace the jogger HP sensor. 4. Replace the jogger motor. 5. Replace the finisher main board.
Code: 798-03
Description:Rear fence motor error (D585)
The machine does not detect a correct signal from the rear jogger fence HP sensor while the rear jogger motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Rear jogger motor drive is obstructed (jammed paper, paper scraps, etc.) • The rear jogger fence motor harness loose or broken • Rear jogger fence HP sensor dirty, loose, defective • Rear jogger fence motor defective
Remedy:1. Check or replace the harness. 2. Check for blockages in the rear jogger motor drive mechanism. 3. Replace the rear jogger fence HP sensor. 4. Replace the rear jogger fence motor.
Code: 798-04
Description:Stack feed-out motor error (D585)
The machine does not detect a correct signal from the stack feed-out HP sensor while the stack feed-out motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Defective stack feed-out HP sensor • Overload on the stack feed-out motor • Defective stack feed-out motor • Defective main board • Disconnected or defective harness
Remedy:1. Check or replace the harness. 2. Check for blockages in the stack feed-out mechanism. 3. Replace the stack feed-out HP sensor. 4. Replace the stack feed-out motor. 5. Replace the main board.
Code: 798-05
Description:Positioning roller arm motor error (D585)
The machine does not detect a correct signal from the positioning roller HP sensor while the positioning roller arm motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Disconnected or defective harness • Overload on the positioning roller arm motor • Defective positioning roller arm motor • Defective positioning roller HP sensor
Remedy:1. Check or replace the harness. 2. Check for blockages in the positioning roller arm mechanism. 3. Replace the positioning roller arm motor. 4. Replace the positioning roller HP sensor.
Code: 798-06
Description:Corner stapler motor error (D585)
The machine does not detect a correct signal from the stapler HP sensor while the stapler motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Staple jam • Motor overload • Defective stapler motor
Remedy:1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board.
Code: 798-07
Description:Stapler movement motor error (D585)
The machine does not detect a correct signal from the stapler home position sensor while the stapler movement motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor
Remedy:1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor.
Code: 798-08
Description:Tray lift motor error (D585)
The machine does not detect a correct signal from the paper height sensor while the Tray lift motor is operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Motor overload • Loose connection of the shift tray motor • Defective shift tray motor
Remedy:1. Check the connections to the tray lift motor. 2. Replace the tray lift motor.
Code: 798-09
Description:Edge depressor solenoid error (D585)
Paper height sensor is ON when the edge depressor solenoid switches ON and the edge depressors start lower. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
Causes:• Solenoid harness loose, broken • Solenoid obstructed • Paper height sensor dirty, harness loose, broke • Solenoid defective • Paper height sensor defective
Remedy:1. Check or replace the solenoid harness. 2. Check for blockages in the stack pressure mechanism. 3. Replace the paper height sensor.
Code: 816
Description:Energy saving I/O sub-system error
The energy saving I/O sub-system detects an error.
Causes:• Controller board defective
Remedy:Replace the controller board.
Code: 817
Description:Monitor Error
This is a file detection and electronic file signature check error when the boot loader attempts to read the self-diagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted.
Causes:• OS Flash ROM data defective; change the controller firmware • SD card data defective; use another SD card
Remedy:
Code: 818
Description:Watchdog timer error
The watchdog timer detect the error even if system processing normally.
Causes:• System program defective • Controller board defective • Optional board defective
Remedy:1. Turn the main switch off and on. 2. Replace controller firmware. 3. Replace controller board. 4. Replace the options.
Code: 819
Description:Fatal kernel error
Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.
Causes:• System program defective • Controller board defective • Optional board defective
Remedy:Replace controller firmware
Code: 820
Description:Self-diagnostics error: CPU
CPU error During the self-diagnostic, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs.
Causes:• System firmware problem • Defective controller
Remedy:[0001] to [06FF] [0801] to [4005] CPU error During the self-diagnostic, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs. • System firmware problem • Defective controller 1. Turn the main switch off and on. 2. Reinstall the controller system firmware. 3. Replace the controller. When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be fed back to a technical support center. • SC code • Detailed error code • Program address [0702] [0709] [070A] CPU/Memory Error • System firmware problem • Defective RAM-DIMM • Defective controller 1. Reinstall the controller system software. 2. Replace the RAM-DIMM. 3. Replace the controller.
Code: 821
Description:Self-diagnostics error: ASIC
ASIC error
Causes:Defective ASIC device
Remedy:[0B00] ASIC error The write-&-verify check error has occurred in the ASIC. Defective ASIC device Replace the controller. [0B06] ASIC detection error The I/O ASIC for system control is not detected. Defective ASIC Defective North Bridge and PCI I/F Replace the controller board. [0D05] Self-diagnosis error: ASIC The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed. System firmware problem Defective RAM-DIMM Defective controller 1. Reinstall the controller system firmware. 2. Replace the RAM-DIMM. 3. Replace the controller board. [50A1] Video bridge device (ASIC) error 1 The CPU does not detect the video bridge device. Defective I/F between the video bridge device and controller Replace the controller. [50A2] Video bridge device (ASIC) register error 1 The CPU detects the video bridge device, but detects error data from the video bridge device. Defective I/F between the video bridge device and controller Replace the controller.
Code: 822
Description:Self-diagnostic error: HDD
Causes:[3003] Timeout error [3004] Command error – – When the main switch is turned on or starting the self-diagnostic, the HDD stays busy for the specified time or more. – – • Loose connection • Defective HDD • Defective controller
Remedy:1. Check that the HDD is correctly connected to the controller. 2. Replace the HDD. 3. Replace the controller.
Code: 823
Description:Self-diagnostic error: NIB
Causes:
Remedy:[6101] MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM. [6104] PHY IC error The PHY IC on the controller cannot be correctly recognized. [6105] PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller. – Replace the controller.
Code: 824
Description:Self-diagnosis error: Standard NVRAM The controller cannot recognize the standard NVRAM installed or detects that the NVRAM is defective.
Causes:• Loose connection • Defective standard NVRAM • Defective controller
Remedy:1. Check the standard NVRAM is firmly inserted into the socket. 2. Replace the NVRAM. 3. Replace the controller
Code: 826
Description:Self-diagnostic Error: RTC/optional NVRAM
The one second counted by the RTC is different from the one second counted by the CPU on the controller.
Causes:• Defective the RTC device
Remedy:[1501] The one second counted by the RTC is different from the one second counted by the CPU on the controller. • Defective the RTC device Replace the RTC device. [15FF] The RTC device is not detected. • Defective RTC device • NVRAM without RTC installed • Discharged backup battery Replace the NVRAM with another NVRAM with an RTC device.
Code: 827
Description:Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code
Verification error
Causes:Error detected during a write/verify check for the standard RAM (SDRAM DIMM).
Remedy:1. Turn the main switch off and on. 2. Replace the SDRAM DIMM. 3. Replace the controller.
Code: 828
Description:Self-diagnostic error: ROM
Causes:[0101] Check sum error 1 The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the program is incorrect, this SC code is displayed.
Remedy:
Code: 829
Description:Self-diagnostic error: Optional RAM
Verification error
Causes:• Loose connection • Defective SDRAM DIMM • Defective controller
Remedy:[0301] Verification error Error detected during a write/verify check for the optional RAM (SDRAM DIMM). • Loose connection • Defective SDRAM DIMM • Defective controller 1. Turn the main switch off and on. 2. Replace the SDRAM DIMM. 3. Replace the controller. [0302] Memory structure data error The memory structure data error for the optional RAM (SDRAM DIMM) is detected when the self-diagnostic is executed. • Defective RAM DIMM • Defective SPD ROM on RAM DIMM • Defective 12C bus Replace the RAM DIMM.
Code: 833
Description:Self-diagnostic error 8: Engine I/F ASIC
Causes:
Remedy:[0F30] [0F31] ASIC for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. Replace the IPU. [0F41] ASIC for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. Replace the IPU. [50B1] Could not initialize or read the bus connection. Check for loose connections at the mother board. Replace the IPU. [50B2] Value of the SSCG register is incorrect. Check for loose connections at the mother board. Replace the IPU.
Code: 835
Description:Self-diagnostic error: Centronic device
Causes:
Remedy:[1102] Loopback connector is connected but check results in an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] Loopback connector is connected but check results in an error. • ASIC device error • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [1120] Centronic loopback connector is not connected for detailed self-diagnostic test. • Centronic loopback connector not connected correctly • Centronic loopback connector defective • ASIC device defective Replace the controller board.
Code: 838
Description:Self-diagnostic Error: Clock Generator. A verify error occurred when setting data was read from the clock generator via the I2C bus.
Causes:[2701] A verify error occurred when setting data was read from the clock generator via the I2C bus. • Defective clock generator • Defective I2C bus • Defective I2C port on the CPU
Remedy:Replace the controller board.
Code: 839
Description:USB flash error
This is a self-diagnostic error. The device ID of the on-board USB flash ROM was not recognized
Causes:• Defective controller board.
Remedy:Replace the controller board
Code: 840
Description:EEPROM error 1: EEPROM access
During the I/O processing, reading error is occurred. The 3rd reading failure issues this SC code. • During the I/O processing, writing error is occurred.
Causes:• Defective EEPROM
Remedy:Replace the EEPROM.
Code: 841
Description:EEPROM error 2: EEPROM read/write error
Mirrored data of the EEPROM is different from the original data in EEPROM.
Causes:Data in the EEPROM is overwritten for some reasons.
Remedy:Turn the main switch off and on.
Code: 842
Description:Flash ROM verification error
Verification error of the flash ROM on the controller board occurs. • This SC is logged at 1st error detection. • SC819 is issued at 2nd error detection.
Causes:• Defective flash ROM (controller board)
Remedy:Replace the flash ROM.
Code: 851
Description:IEEE 1394 I/F Abnormal
IEEE1394 interface error.
Causes:• IEEE1394 interface board defective • Controller board defective
Remedy:1. Turn the main switch off and on. 2. Replace the IEEE1394 interface board. 3. Replace the controller.
Code: 853
Description:Wireless LAN board error 1
At startup the wireless LAN board could be accessed, but the wireless LAN board (IEEE 802.11b or Bluetooth) could not access the controller board.
Causes:• Wireless LAN board not installed when the machine was turned on
Remedy:Check the wireless LAN board is installed correctly.
Code: 854
Description:Wireless LAN board error 2
The board that holds the wireless LAN board can be accessed, but the wireless LAN board (802.11b or Bluetooth) itself cannot be accessed while the machine is operating
Causes:• Wireless LAN board has been removed during machine operation.
Remedy:Check the wireless LAN board is installed correctly.
Code: 855
Description:Wireless LAN board error 3
An error was detected for the wireless LAN board (802.11b or Bluetooth).
Causes:• Wireless LAN board defective • Wireless board connection not tight
Remedy:1. Check the connection. 2. Replace the wireless LAN/Bluetooth card.
Code: 857
Description:USB I/F Error
The USB driver is unstable and generated an error. The USB I/F cannot be used. The USB driver can generate three types of errors: RX, CRC, and STALL errors. Only the STALL error can generate this SC code.
Causes:• USB 2.0 disconnected • Controller board defective
Remedy:1. Check the connection. 2. Replace the controller board.
Code: 858
Description:Data encryption conversion error
A serious error occurred during data encryption.
Causes:• Defective controller board
Remedy:[0] A Key acquisition error: The controller fails to get a new encryption key. • Defective controller board Replace the controller board. [1] A HDD key setting error: The controller fails to copy a new encryption key to the HDD. Defective SATA chip on the controller board • Turn the machine power off/on • If the error reoccurs, replace the controller board [2] A NVRAM data encryption error 1: An error occurs while the NVRAM data is encrypted. Defective NVRAM on the controller board • Replace the NVRAM [30] A NVRAM data encryption error 2: An error occurs before the NVRAM data is encrypted. Defective controller board • Turn the machine power off/on • If the error reoccurs, replace the controller board [31] A Other error: A serious error occurs while the data is encrypted. See SC991
Code: 859
Description:HDD data encryption error
Encryption of data on the hard disk failed.
Causes:• No HDD installed • Unformatted HDD • The encryption key on the controller is different from the one on the HDD
Remedy:[8] B HDD check error: The HDD is not correctly installed. • No HDD installed • Unformatted HDD • The encryption key on the controller is different from the one on the HDD 1. Install the HDD correctly. 2. Initialize the HDD. [9] B Power loss during encryption • Power failure during the data encryption Format the HDD. [10] Data read/write error • The DMAC error is detected twice or more. See SC863 below.
Code: 860
Description:HDD error 1
The hard disk connection is not detected because it is defective or has not been formatted
Causes:• Cable between HDC and HDD loose or defective • HDD power connector loose or defective • HDD not formatted • HDD defective
Remedy:1. Check the cable between HDC and HDD. 2. Reformat the HDD. 3. Replace the HDD. 4. Replace the controller board.
Code: 861
Description:HDD error 2
The HDD did not enter the ready status within 30 sec. after power on.
Causes:• Cable between HDC and HDD loose or defective • Cable between HDC and HDD loose or defective • HDD power connector loose or defective • HDD defective
Remedy:1. Check the cable between HDC and HDD. 2. Reformat the HDD. 3. Replace the HDD. 4. Replace the controller board.
Code: 862
Description:Bad sector number error
The number of bad sectors in the HDD (image data area) goes over 101
Causes:• Defective HDD
Remedy:1. Format the HDD with SP5-832-002. 2. Replace the HDD.
Code: 863
Description:HDD error 3
Startup without HD data lead. Data stored on the hard disk is not read correctly, due to a bad sector on the HDD.
Causes:• HDD defective • Controller board defective
Remedy:1. Format the HDD with SP5-832-002. 2. Replace the HDD. 3. Replace the controller board.
Code: 864
Description:HDD error 4
While reading data from the HDD or storing data in the HDD, data transmission fails.
Causes:• Defective HDD
Remedy:1. Format the HDD with SP5-832-002. 2. Replace the HDD.
Code: 865
Description:HDD error 5
HDD responded to an error during operation for a condition other than those for SC863 or 864.
Causes:• Defective HDD
Remedy:1. Format the HDD with SP5-832-002. 2. Replace the HDD.
Code: 866
Description:SD card error 1: Recognition error
The SD card in the slot contains illegal program data.
Causes:• SD-card data is corrupted.
Remedy:Use only SD cards that contain the correct data.
Code: 867
Description:SD card error 2: SD card removed
The SD card in the boot slot when the machine was turned on was removed while the machine power was on.
Causes:• The SD card is ejected from the slot.
Remedy:1. Install the SD card. 2. Turn the main switch off and on.
Code: 868
Description:SD card error 3: SD card access
An error occurred while an SD card was used.
Causes:• SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1.
Remedy:1. Check the SD card is inserted correctly. 2. Replace the SD card. 3. Replace the controller board.
Code: 870
Description:Address Book Data Error
Address book data stored on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network.
Causes:• Defective software program • Defective HDD • Incorrect path to the server
Remedy:1. Initialize the address book data (SP5-846-050). 2. Initialize the user information (SP5-832-006). 3. Replace the HDD.
Code: 872
Description:HDD mail RX data abnormal
An error was detected at power on. The data received during mail receive could be neither read nor written.
Causes:• Defective HDD • Power failure during an access to the HDD
Remedy:1. Turn the main switch off and on. 2. Initialize the HDD partition (SP5-832-007). 3. Replace the HDD.
Code: 873
Description:HDD mail TX data error
An error was detected on the HDD immediately after the machine was turned on, or power was turned off while the machine used the HDD.
Causes:• Defective HDD • Power failure during an access to the HDD
Remedy:1. Do SP5832-8 (Format HDD – Mail TX Data) to initialize the HDD. 2. Replace the HDD.
Code: 874
Description:Delete All error 1: HDD
A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit D362 running from an SD card.
Causes:• Data Overwrite Security Unit (SD card) not installed • Defective HDD
Remedy:1. Turn the main switch off/on, and try the operation again. 2. Install the Data Overwrite Security Unit. 3. Replace the HDD.
Code: 875
Description:Delete All error 2: Data area
An error occurred while the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit running from an SD card.
Causes:• The logical format for the HDD fails
Remedy:Turn the main switch off/on, and try the operation again.
Code: 876
Description:Log Data Error
Causes:An error was detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating.
Remedy:-001 Log Data Error 1 • Damaged log data file in the HDD Initialize the HDD with SP5832-004. -002 Log Data Error 2 • An encryption module not installed 1. Disable the log encryption setting with SP9730-004 («0» is off.) 2. Install the DESS module. -003 Log Data Error 3 • Invalid log encryption key due to defective NVRAM data 1. Initialize the HDD with SP5832-004. 2. Disable the log encryption setting with SP9730-004 («0» is off.) -004 Log Data Error 4 • Unusual log encryption function due to defective NVRAM data Initialize the HDD with SP5832-004. -005 Log Data Error 5 • Installed NVRAM or HDD which is used in another machine 1. Reinstall the previous NVRAM or HDD. 2. Initialize the HDD with SP5832-004. -099 Log Data Error 99 • Other than the above causes Ask your supervisor.
Code: 877
Description:Data Overwrite Security SD card error
The ‘all delete’ function did not execute but the Data Overwrite Security Unit is installed and activated.
Causes:• Defective SD card • SD card not installed
Remedy:1. Replace the NVRAM and then install the new SD card. 2. Check and reinstall the SD card.
Code: 878
Description:TPM electronic recognition error
The main machine firmware failed to recognize TPM because USB flash is not operating or a system module was updated incorrectly.
Causes:• Incorrect updating for the system firmware • Defective flash ROM on the controller board
Remedy:Replace the controller board
Code: 880
Description:File format converter error
A request for access to the File Format Converter (MLB) was not answered within the specified time.
Causes:• File format converter disconnected • Defective file format converter
Remedy:1. Check the file format converter is connected correctly. 2. Replace the file format converter.
Code: 881
Description:Authentication area error
Authentication application error is detected.
Causes:• Error data in an authentication application reaches the management limit.
Remedy:Turn the main switch off and on.
Code: 899
Description:Software performance error
If the processing program shows abnormal performance and the program is abend, this SC is issued.
Causes:• Controller board defective • Software defective
Remedy:1. Replace the controller board. 2. Turn the main switch off and on. 3. Update the firmware on the controller.
Code: 900
Description:Electrical total counter error
The total count contains something that is not a number
Causes:• NVRAM incorrect type • NVRAM defective • NVRAM data scrambled • Unexpected error from external source
Remedy:1. Check the connection between the NVRAM and controller. 2. Replace the NVRAM. 3. Replace the controller board.
Code: 901
Description:Mechanical total counter error
The counter was moved during standby or while it is operating, possibly damaging the connector.
Causes:• Counter defective
Remedy:Check the connection of the mechanical counter
Code: 920
Description:Printer Error 1
An internal application error was detected and operation cannot continue.
Causes:• Software defective • Unexpected hardware resource (e.g., memory shortage)
Remedy:1. Software defective; switch off/on, or change the controller firmware if the problem is not solved 2. Insufficient memory
Code: 921
Description:Printer error 2
When the application started, the necessary font was not on the SD card.
Causes:• A necessary font is not found in the SD card. • The SD card data is corrupted.
Remedy:Check that the SD card has the correct data.
Code: 925
Description:Network File Error
The file that manages NetFile is corrupted and operation cannot continue.
Causes:• Software defective • Files on the HDD corrupted
Remedy:1. Do SP5-832 to format the HDD. 2. Replace the HDD.
Code: 990
Description:Software performance error
The software attempted to perform an unexpected operation due to: 1) software bug, 2) incorrect internal parameter, 3) insufficient working memory.
Causes:• Defective software • Defective controller • Software error
Remedy:• Turn the machine power off/on • Reinstall the controller and/or main firmware Note: When this SC occurs, the file name, address, and data will be stored in NVRAM. This information can be checked by using SP7-403. Note the above data and the situation in which this SC occurs. Then report the data and conditions to your technical control center.
Code: 991
Description:Software continuity error
The software attempted to perform an unexpected operation. However, unlike SC990, the object of the error is continuity of the software.
Causes:• Software program error • Internal parameter incorrect, insufficient working memory.
Remedy:This SC is not displayed on the LCD (logging only).
Code: 992
Description:Unexpected Software Error
Software encountered an unexpected operation not defined under any SC code.
Causes:• Software defective • An error undetectable by any other SC code occurred
Remedy:Print the «Logging Data» with SP5990-004 and then check the SP7990. If 498-Engine is found in the SP7990; 1. Check the harness connection of the temperature/humidity sensor. 2. Replace the temperature/humidity sensor.
Code: 994
Description:OCS record limitation error
An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware. This can occur if there if there are too many application screens open on the operation panel.
Causes:• No action required because this SC does not interfere with operation of the machine.
Remedy:• No action required because this SC does not interfere with operation of the machine.
Code: 995
Description:Controller Board Mismatch
Causes:• Defective BCU • NVRAM Replacement error
Remedy:-001 • Defective BCU • NVRAM Replacement error 1. Install the previous NVRAM. 2. Input the serial number with SP5811-004, and turn the main power switch off/on. IMPORTANT: When the BCU is replaced with a new one, this SC will occur. Therefore, make sure to do Step #2 above. Turning the power off/on links the NVRAM with the S/N information in the BCU. -002 • Defective NVRAM • Defective controller 1. Update the controller firmware. 2. Install a new NVRAM, and turn off and on the main power switch after SC995-002 has occurred. IMPORTANT: When the NVRAM is replaced with a new one, this SC will occur. Therefore, make sure to do Step #2 above. Turning the power off/on allows the NVRAM to recognize the S/N. -003 • Incorrect type controller installed • Defective controller Replace the controller with the correct type. -004 • Incorrect model controller installed. Replace the controller with the correct model.
Code: 997
Description:Application function selection error
The application selected by the operation panel key does not start or ends abnormally.
Causes:• Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
Remedy:1. Check the devices necessary for the application program. If necessary devices have not been installed, install them. 2. Check that application programs are correctly configured. 3. For a fax operation problem, simplify the nesting of the fax group addresses. 4. Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
Code: 998
Description:Application start error
No applications start within 60 seconds after the power is turned on.
Causes:• Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
Remedy:1. Check the setting of SP5875-001. If the setting is set to «1 (OFF)», change it to «0 (OFF)». 2. Check if the RAM-DIMM and ROM-DIMM are correctly connected. 3. Reinstall the controller system firmware. 4. Replace the controller.
Print & Copy Mechanics 